[Bug 803363] Re: Bought software fails to install

[Gary Lasker]

Hi Arne, thanks for your report and I'm sorry that you are having this
problem downloading Steel Storm. This is actually a very large download
(about 650 MB) and so it can be susceptible to network glitches.
However, I would expect that if the download was interrupted you would
have seen an error dialog from Software Center, so it may be something
different. In any case, we will work to resolve this as quickly as we
can.

To give us some more info about the issue, could you please launch
Software Center from a terminal window as shown (note, no 'sudo'):

  $ software-center

Then, navigate to Steel Storm and click the "Install" button. Then
please paste any error output in the terminal to this bug.

Thanks!

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to the bug report.
https://bugs.launchpad.net/bugs/803363

Title:
  Bought software fails to install

Status in “software-center” package in Ubuntu:
  New

Bug description:
  I bought "Steel Storm" from the ubuntu software center but it failed
  to install ( for unknown reason, I did not see an error message but
  the software was not installed after a while and there was no ongoing
  installation in the software center).

  I tried to reinstall via: "File/reinstalled purchased software..." (
  or similar, I am using the German version ). It asks for my Ubuntu
  Single Sign On credentials but fails to login with "Method CreateItem
  with signature 'a{sv}(oayay)b' on interface
  org.freedesktop.Secret.Collection doesn't exist"

  Also there is now an "Install" button in the entry for "Steel Storm"
  but if I click that, the installation fails saying it can not install
  from an untrusted source.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.04
  Package: software-center 4.0.3
  ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
  Uname: Linux 2.6.38-8-generic i686
  NonfreeKernelModules: wl
  Architecture: i386
  Date: Wed Jun 29 11:07:29 2011
  InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release i386 (20100816.1)
  PackageArchitecture: all
  ProcEnviron:
   SHELL=/bin/bash
   PATH=(custom, user)
   LANG=de_DE.utf8
   LANGUAGE=de_DE:en
  SourcePackage: software-center
  UpgradeStatus: Upgraded to natty on 2011-04-09 (80 days ago)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/803363/+subscriptions