[Bug 789232] Re: installation crashed during repartitioning phase

[Richard Idiens]

Thanks for responding.

On the second attempt, The available HD space is further reduced, some
of 11.04 had been installed by the first attempt, but nothing in GRUB. 

However, the second time, the installation continues a little further
than the first time. The world map is displayed and the progress bar
underneath it reads "almost finishing copying files". Then comes an
error window, "installation Failed" - [Errno 5] input/output error. It
would appear some files on my installation USB stick are corrupted. 

This time, 11.04 appears to load but with no Network-Manager to enable
internet access. A window appears asking if I want to report the error,
followed by one saying "Sorry, the program "ubiquity-dm" closed
unexpectedly. That problem can also be reported - but leads to Network
problem - Cannot connect to crash database, please check your internet
connection.<urlopen [Errno 2] Name or service not known

I managed to extract the two files to a second computer, see attached.

Hope this helps.

Richard


On Fri, 2011-05-27 at 18:17 +0000, Phillip Susi wrote:
> Can you manage to reproduce this and open this bug in the web browser
> and attach those files?  Or possibly copy them to a disk to upload
> later?  They will be needed to proceed.
> 
> 
> ** Changed in: ubiquity (Ubuntu)
>        Status: New => Incomplete
> 


** Attachment added: "partman.txt"
   https://bugs.launchpad.net/bugs/789232/+attachment/2145528/+files/partman.txt

** Attachment added: "syslog.txt"
   https://bugs.launchpad.net/bugs/789232/+attachment/2145529/+files/syslog.txt

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https://bugs.launchpad.net/bugs/789232

Title:
  installation crashed during repartitioning phase

Status in “ubiquity” package in Ubuntu:
  Incomplete

Bug description:
  Binary package hint: ubiquity

  Trying to install 11.04 along side 10.04 after latest update of
  Network-Manager removed internet access capability.

  I downloaded 11.04 on a second computer using 10.04 Startup Disk
  Creater and prepared a USB stick to use on the damage machine.

  I tried using the USB to run 11.04 and all seemed to function
  correctly, so decided to install. Of the three options, I  chose
  "install Ubuntu alongside them" as I want to keep the Windows
  partition unchanged. I decided to restrict the old 10.04 to 35 GB
  leaving 40.2 GB for 11.04 and started the partitioning phase. This
  crashed.

  The 250 GB drive in a Dell Studio is shared with Windows about 50/50.
   
  The crashed machine offers no method to export the two log files asked for in the "Installer crashed" window. These are /var/log/syslog and /var/log/partman: 

  Neither the install window or the installer crashed window could be
  closed or quit.

  As the off-button top right offered only: suspend, hibernate and
  system settings, the power supply had to be used to terminate the
  session.

  Although System Settings > System Log Viewer offered a link to
  reporting an error, my internet connection was very poor, so could not
  connect to the crash data base. I will try further ways.

  It would be a good idea if the System Log Viewer was able to export
  files to an external drive.

  Hope this helps.