[Bug 878719] Re: Update manager comes to a contineous "processing" status (with the rotating cursor pointer) when the "Install updates" button is pressed

Peter Nagy 878719 at bugs.launchpad.net
Tue Nov 8 22:46:44 UTC 2011 

Hi Tim,

Below is the output of find after uninstalling it:
peter at antronin:~/$ sudo find / -name *update-manager*
/usr/lib/update-manager
/usr/share/doc/update-manager-core
/usr/share/icons/gnome/48x48/apps/update-manager.png
/usr/share/icons/gnome/22x22/apps/update-manager.png
/usr/share/icons/gnome/256x256/apps/update-manager.png
/usr/share/icons/gnome/16x16/apps/update-manager.png
/usr/share/icons/gnome/32x32/apps/update-manager.png
/usr/share/icons/gnome/24x24/apps/update-manager.png
/usr/share/icons/Humanity/apps/32/update-manager.svg
/usr/share/icons/Humanity/apps/24/update-manager.svg
/usr/share/icons/Humanity/apps/48/update-manager.svg
/usr/share/update-manager
/usr/share/apport/package-hooks/source_update-manager.py
/usr/share/app-install/icons/update-manager.png
/usr/share/app-install/desktop/update-manager:update-manager.desktop
/usr/share/locale-langpack/en_AU/LC_MESSAGES/update-manager.mo
/usr/share/locale-langpack/hu/LC_MESSAGES/update-manager.mo
/usr/share/locale-langpack/en_CA/LC_MESSAGES/update-manager.mo
/usr/share/locale-langpack/en_GB/LC_MESSAGES/update-manager.mo
/var/cache/apt/archives/update-manager-core_1%3a0.152.25.4_amd64.deb
/var/cache/apt/archives/update-manager-core_1%3a0.152.25_amd64.deb
/var/cache/apt/archives/update-manager_1%3a0.152.25.4_all.deb
/var/cache/apt/archives/update-manager_1%3a0.152.25_all.deb
/var/lib/update-manager
/var/lib/dpkg/info/update-manager-core.conffiles
/var/lib/dpkg/info/update-manager-core.postinst
/var/lib/dpkg/info/update-manager-core.list
/var/lib/dpkg/info/update-manager-core.prerm
/var/lib/dpkg/info/update-manager-core.preinst
/var/lib/dpkg/info/update-manager-core.md5sums
/etc/update-manager
/home/peter/.gconf/apps/update-manager
/home/peter/.cache/update-manager-core
/home/cili/.cache/update-manager-core
/home/judit/.gconf/apps/update-manager
/home/judit/.cache/update-manager-core
/home/judit/.update-manager-core

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https://bugs.launchpad.net/bugs/878719

Title:
  Update manager comes to a contineous "processing" status (with the
  rotating cursor pointer) when the "Install updates" button is pressed

Status in “update-manager” package in Ubuntu:
  Incomplete

Bug description:
  Running it from the terminal gives the following errors
  ===============================START=========================================================================================
  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
  assertion `GDK_IS_WINDOW (window)' failed

  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
  assertion `GDK_IS_WINDOW (window)' failed

  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
  assertion `GDK_IS_WINDOW (window)' failed

  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
  assertion `GDK_IS_WINDOW (window)' failed

  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed
  Traceback (most recent call last):
    File "/usr/lib/python2.7/dist-packages/defer/__init__.py", line 474, in _inline_callbacks
      result = gen.send(result)
    File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1585, in _run_transaction_helper
      daemon = get_aptdaemon(self.bus)
    File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1659, in get_aptdaemon
      False),
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 244, in get_object
      follow_name_owner_changes=follow_name_owner_changes)
    File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 246, in __init__
      self._named_service = conn.activate_name_owner(bus_name)
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 183, in activate_name_owner
      self.start_service_by_name(bus_name)
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 281, in start_service_by_name
      'su', (bus_name, flags)))
    File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 630, in call_blocking
      message, timeout)
  dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
  Traceback (most recent call last):
    File "/usr/lib/python2.7/dist-packages/defer/__init__.py", line 474, in _inline_callbacks
      result = gen.send(result)
    File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1585, in _run_transaction_helper
      daemon = get_aptdaemon(self.bus)
    File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1659, in get_aptdaemon
      False),
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 244, in get_object
      follow_name_owner_changes=follow_name_owner_changes)
    File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 246, in __init__
      self._named_service = conn.activate_name_owner(bus_name)
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 183, in activate_name_owner
      self.start_service_by_name(bus_name)
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 281, in start_service_by_name
      'su', (bus_name, flags)))
    File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 630, in call_blocking
      message, timeout)
  dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
  dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
  Traceback (most recent call last):
    File "/usr/lib/python2.7/dist-packages/defer/__init__.py", line 472, in _inline_callbacks
      result = gen.throw(result.type, result.value, result.traceback)
    File "/usr/lib/python2.7/dist-packages/UpdateManager/backend/InstallBackendAptdaemon.py", line 52, in commit
      downgrade, defer=True)
  dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1

  =======================================END===================================================================================

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: update-manager 1:0.152.25.2
  ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
  Uname: Linux 3.0.0-12-generic x86_64
  NonfreeKernelModules: fglrx
  ApportVersion: 1.23-0ubuntu3
  Architecture: amd64
  Date: Thu Oct 20 11:36:16 2011
  ExecutablePath: /usr/bin/update-manager
  InterpreterPath: /usr/bin/python2.7
  PackageArchitecture: all
  ProcEnviron:
   SHELL=/bin/bash
   PATH=(custom, user)
   LANG=en_US.UTF-8
   LANGUAGE=en_US:en
  SourcePackage: update-manager
  UpgradeStatus: Upgraded to oneiric on 2011-10-16 (3 days ago)

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