[Bug 997085] Missing required logs.

Brad Figg brad.figg at canonical.com
Tue Oct 16 21:30:58 UTC 2012


This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 997085

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

** Tags added: precise

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https://bugs.launchpad.net/bugs/997085

Title:
  Unable to install Ubuntu 12.04 (neither 32 nor 64 bit)

Status in “linux” package in Ubuntu:
  Incomplete
Status in “ubiquity” package in Ubuntu:
  New

Bug description:
  1. Launch Ubuntu lice-CD via CD or USB
  2. Select "Install" in menu - gnome screen is shown, mouse works
  3. Wait 20-30 seconds
  Actual result:
  a. mouse moves with huge lags
  b. then it lags disappears, but you can't click any entry
  c. keyboard seems doesn't work too (when I click Num Lock or Caps Lock - indicators don't highlight on keyboard)

  NOTE1: if I click any entry on screen before installation window
  appears - it won't appear (please find attached video)

  NOTE2: tried plugging to USB 2.0 and USB 3.0

  NOTE3: tried load optimized defaults in BIOS

  Expected result: keyboard and mouse work correctly, I'm able to
  install Ubuntu

  My PC specs:
  Core i7 2600k, ASUS p8p67 Deluxe, 2x4Gb of Ram (@1866Mhz), Nvidia GTX590, KB: logitech media keyboard elite, Mouse: logitech G9

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