[Bug 1260712] [NEW] Apply update failed: Can't apply the current update (can't contact service)"

Alan Pope ㋛ alan at ubuntu.com
Fri Dec 13 12:17:50 UTC 2013


Public bug reported:

Just updated mako to #63 from some previous release (not entire sure what)
It downloaded the update and then when I hit the "Install & Restart" button I got this message:-

"Apply update failed: Can't apply the current update (can't contact
service)"

But I couldn't take a screenshot because it immediately rebooted and
started updating. Seems to have updated okay, but was alarmed to see
this message.

alan at deep-thought:~/phablet/scripts$ adb shell system-image-cli -i
current build number: 63
device name: mako
channel: trusty-proposed
last update: 2013-12-13 12:08:43
version version: 63
version ubuntu: 20131213
version device: 20131211.2

attaching /var/log/system-image/client.log in case it helps

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: system-image-cli 2.0.3-0ubuntu1
Uname: Linux 3.4.0-3-mako armv7l
ApportVersion: 2.12.7-0ubuntu2
Architecture: armhf
Date: Fri Dec 13 12:13:28 2013
InstallationDate: Installed on 2013-12-13 (0 days ago)
InstallationMedia: Ubuntu Trusty Tahr (development branch) - armhf (20131213)
PackageArchitecture: all
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
SourcePackage: system-image
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: system-image (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: apport-bug armhf trusty

** Attachment added: "client.log"
   https://bugs.launchpad.net/bugs/1260712/+attachment/3928629/+files/client.log

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https://bugs.launchpad.net/bugs/1260712

Title:
  Apply update failed: Can't apply the current update (can't contact
  service)"

Status in “system-image” package in Ubuntu:
  Confirmed

Bug description:
  Just updated mako to #63 from some previous release (not entire sure what)
  It downloaded the update and then when I hit the "Install & Restart" button I got this message:-

  "Apply update failed: Can't apply the current update (can't contact
  service)"

  But I couldn't take a screenshot because it immediately rebooted and
  started updating. Seems to have updated okay, but was alarmed to see
  this message.

  alan at deep-thought:~/phablet/scripts$ adb shell system-image-cli -i
  current build number: 63
  device name: mako
  channel: trusty-proposed
  last update: 2013-12-13 12:08:43
  version version: 63
  version ubuntu: 20131213
  version device: 20131211.2

  attaching /var/log/system-image/client.log in case it helps

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: system-image-cli 2.0.3-0ubuntu1
  Uname: Linux 3.4.0-3-mako armv7l
  ApportVersion: 2.12.7-0ubuntu2
  Architecture: armhf
  Date: Fri Dec 13 12:13:28 2013
  InstallationDate: Installed on 2013-12-13 (0 days ago)
  InstallationMedia: Ubuntu Trusty Tahr (development branch) - armhf (20131213)
  PackageArchitecture: all
  ProcEnviron:
   TERM=linux
   PATH=(custom, no user)
  SourcePackage: system-image
  UpgradeStatus: No upgrade log present (probably fresh install)

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