[Bug 1100992] Re: Unable to run update manager

[Jorge]

apport information

** Tags added: apport-collected

** Description changed:

  When I try to run update manager, I get the following message:
  
  Could not calculate the upgrade
  
  An unresolvable problem occurred while calculating the upgrade.
  
  Please report this bug against the 'update-manager' package and include the following error message:
  'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
  
  Please note that I'm running ubuntu 10.04 and simply checking for
  udpdates, not trying to upgrade to more recent release.   When I try to
  determine the package version via  'apt-cache policy pkgname', I get:
  
  Unable to locate package pkgname
+ --- 
+ Architecture: i386
+ DistroRelease: Ubuntu 10.04
+ DpkgHistoryLog.txt:
+  
+ DpkgTerminalLog.txt: Error: [Errno 13] Permission denied: '/var/log/apt/term.log'
+ GConfNonDefault:
+  /apps/update-manager/check_new_release_ignore=
+  /apps/update-manager/first_run=false
+  /apps/update-manager/show_versions=false
+  /apps/update-manager/window_size=(600,600)
+ InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
+ Package: update-manager 1:0.134.12.1
+ PackageArchitecture: all
+ ProcEnviron:
+  LANG=en_US.utf8
+  SHELL=/bin/bash
+ ProcVersionSignature: Ubuntu 2.6.32-45.101-generic 2.6.32.60+drm33.26
+ Tags: lucid
+ Uname: Linux 2.6.32-45-generic i686
+ UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

** Attachment added: "CurrentDmesg.txt"
   https://bugs.edge.launchpad.net/bugs/1100992/+attachment/3489680/+files/CurrentDmesg.txt

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to update-manager in Ubuntu.
https://bugs.launchpad.net/bugs/1100992

Title:
  Unable to run update manager

Status in “update-manager” package in Ubuntu:
  Incomplete

Bug description:
  When I try to run update manager, I get the following message:

  Could not calculate the upgrade

  An unresolvable problem occurred while calculating the upgrade.

  Please report this bug against the 'update-manager' package and include the following error message:
  'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'

  Please note that I'm running ubuntu 10.04 and simply checking for
  udpdates, not trying to upgrade to more recent release.   When I try
  to determine the package version via  'apt-cache policy pkgname', I
  get:

  Unable to locate package pkgname
  --- 
  Architecture: i386
  DistroRelease: Ubuntu 10.04
  DpkgHistoryLog.txt:
   
  DpkgTerminalLog.txt: Error: [Errno 13] Permission denied: '/var/log/apt/term.log'
  GConfNonDefault:
   /apps/update-manager/check_new_release_ignore=
   /apps/update-manager/first_run=false
   /apps/update-manager/show_versions=false
   /apps/update-manager/window_size=(600,600)
  InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
  Package: update-manager 1:0.134.12.1
  PackageArchitecture: all
  ProcEnviron:
   LANG=en_US.utf8
   SHELL=/bin/bash
  ProcVersionSignature: Ubuntu 2.6.32-45.101-generic 2.6.32.60+drm33.26
  Tags: lucid
  Uname: Linux 2.6.32-45-generic i686
  UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/1100992/+subscriptions