[Bug 1400548] Re: can't report ubiquity error, says not an official package

[Matt Hanyok]

Hi Phillip,

I understand that. I'm not reporting the crash as the bug - it was a
hardware error.

I'm reporting that it is claiming it can't report an error in ubiquity
because ubiquity is not an official package.

If there is a different reason that it can't report the error, the
message text should state why. Instead it just claims ubiquity isn't an
official package. I've seen a few instances of users receiving this
message and thinking there was something wrong with the installer they
downloaded.

The text should be corrected, or clarified, or the reason it thinks
ubiquity is not an official package should be corrected.

** Changed in: ubiquity (Ubuntu)
       Status: Invalid => New

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Title:
  can't report ubiquity error, says not an official package

Status in ubiquity package in Ubuntu:
  New

Bug description:
  Ubiquity crashed on a system when I was attempting an install - in
  this particular case a hardware error caused the system to no longer
  detect the installation target drive.

  I was installing from a USB drive created using the "startup disc
  creator" and 14.04.1 ISO.

  "The problem cannot be reported:

  This is not an official Ubuntu package. Please remove any third party
  package and try again."

  See attached screenshots.

  Steps to reproduce:

  1) Attempt to install Ubuntu
  2) Ubiquity errors (the only way I can think of to reproduce this would be to disconnect the install target, since that's what happened when I saw this message)
  3) Cannot be reported because not official package?

  I'm sure there's a reason it can't report whatever caused the crash.

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