[Bug 57189] Re: Unobvious where to report Ubuntu installation problems

[Phillip Susi]

express bugs cleaned up, wiki updated... automatic apport bug
reporting... looks like this old bug can be closed out.


** Changed in: ubiquity (Ubuntu)
       Status: Confirmed => Fix Released

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https://bugs.launchpad.net/bugs/57189

Title:
  Unobvious where to report Ubuntu installation problems

Status in “ubiquity” package in Ubuntu:
  Fix Released

Bug description:
  Through trial and error I have found this to be the apparent right
  place for bug reports about installation problems in Dapper. However,
  there are various other places where people are reporting bugs against
  the installer, including "ubuntu-express", "debian-installer", and
  "ubuntu-meta".

  It's not clear to me how this should be fixed, but some things come to
  mind.

  - Put a pointer in the "welcome to ubuntu" on-line docs. Probably not
  a good overall solution, but a useful step for those who look there.

  - Maybe create a package called "ubuntu-live-install" or some such
  which simply redirects to whichever installer is current. For the
  record,
  https://launchpad.net/distros/ubuntu/+search?text=ubuntu+install
  displays "installation guide" and "ubuntu express" before "ubiquity",
  and unless you happen to know what "ubiquity" means in this particular
  context, you are unlikely to land there.

  - Deprecate "ubuntu-express" in various visible ways to prevent people
  from reporting ubiquity bugs there. I have been unable to find out the
  status and roadmap for "ubuntu-express" but it seems that that is also
  part of the problem, rather than (solely) a problem with my abilities.

  - Similarly, somehow make it clear what the division of
  responsibilities between "debian-installer" and "ubiquity" is.
  http://packages.ubuntu.com/dapper/devel/debian-installer looks like
  d-i should not be used, whereas
  https://launchpad.net/distros/ubuntu/+source/debian-installer/+bugs
  looks like a lot of bugs are being accepted for debian-installer even
  where they seem to be specific to the live CD installer.

  - Follow up on bugs reported against "ubuntu-express" and poke on the
  reporters to figure out if these are genuine "ubuntu-express" bugs or
  actually meant to be reported against ubiquity. (Oh, seems like this
  is already started; I recall there were many more bugs there last time
  I looked.)

  - Add pointers to  https://launchpad.net/people/ubuntu-
  installer/+assignedbugs too, if possible (if nothing else, assign a
  "meta-bug" pointing to the right place). For the record, this is the
  "I'm feeling lucky" hit in Google for "ubuntu installer bugs". Perhaps
  the search results could be doctored to prefer a more informative
  page. Or perhaps Google could even be persuaded to sponsor a link to
  whatever Ubuntu says is the right place.

  - Update https://wiki.ubuntu.com/InstallerTeam and make sure to keep
  it up to date. The bugzilla link should be replaced with a launchpad
  link and the Hoary and Breezy goals should probably be removed; or, at
  the very least, add Dapper and Edgy.

  Because my own understanding of the Right Answer is muddy at best, I
  have to apologize if some parts of this bug report are inaccurate or
  even preposterous. The bottom line should still be that if people
  can't figure out where to report bugs, you will not receive reports
  about all the problems people are having.

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