[Bug 1314926] [NEW] Install fails

[Ross Gammon]

Public bug reported:

Trying to install 14.04 (ISO downloaded from Ubuntu website) in parallel
with Ubuntu 13.10.

Before using 14.04 install DVD, I moved lots of large files to a spare
external disk, then backed up the home directory to external drive as I
usually do regularly. The intention was to shrink 13.10 and install
14.04 in parallel to allow the long process of transition of data before
replacing the 13.10 installation with Debian.

Booted the DVD & selected install option, but there was no option to
shrink the 13.10 installation which covers the whole disk (1TB -
Actually 2x 1TB disks in a motherboard hardware RAID 1).

Quit out of installation, ran gparted from Live Ubuntu 14.04 and shrunk
13.10 partition to approx 500GB (probably my first mistake!). Rebooted
into 13.10 to check it still worked - it booted fine to desktop.

Booted DVD again and tried to install 14.04 in the now unallocated space
alongside 13.10, but after confirming Copenhagen as where I am, got a
dialogue with the helpful message of "?? ??" and jumped back to the
start with the only option for a guided installation to erase 13.10.

As I have a backup, and I may have made a mistake in shrinking 13.10, I
decided to do this. However, all I get is the same "?? ??" and get stuck
in a loop.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: ubiquity 2.18.7
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CasperVersion: 1.340
Date: Thu May  1 08:16:33 2014
InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: ubiquity (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty ubiquity-2.18.7 ubuntu

** Attachment added: "syslog"
   https://bugs.launchpad.net/bugs/1314926/+attachment/4102182/+files/syslog

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https://bugs.launchpad.net/bugs/1314926

Title:
  Install fails

Status in “ubiquity” package in Ubuntu:
  New

Bug description:
  Trying to install 14.04 (ISO downloaded from Ubuntu website) in
  parallel with Ubuntu 13.10.

  Before using 14.04 install DVD, I moved lots of large files to a spare
  external disk, then backed up the home directory to external drive as
  I usually do regularly. The intention was to shrink 13.10 and install
  14.04 in parallel to allow the long process of transition of data
  before replacing the 13.10 installation with Debian.

  Booted the DVD & selected install option, but there was no option to
  shrink the 13.10 installation which covers the whole disk (1TB -
  Actually 2x 1TB disks in a motherboard hardware RAID 1).

  Quit out of installation, ran gparted from Live Ubuntu 14.04 and
  shrunk 13.10 partition to approx 500GB (probably my first mistake!).
  Rebooted into 13.10 to check it still worked - it booted fine to
  desktop.

  Booted DVD again and tried to install 14.04 in the now unallocated
  space alongside 13.10, but after confirming Copenhagen as where I am,
  got a dialogue with the helpful message of "?? ??" and jumped back to
  the start with the only option for a guided installation to erase
  13.10.

  As I have a backup, and I may have made a mistake in shrinking 13.10,
  I decided to do this. However, all I get is the same "?? ??" and get
  stuck in a loop.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: ubiquity 2.18.7
  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  CasperVersion: 1.340
  Date: Thu May  1 08:16:33 2014
  InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  ProcEnviron:
   TERM=linux
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
  SourcePackage: ubiquity
  UpgradeStatus: No upgrade log present (probably fresh install)

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