[Bug 1450490] Re: Initial installer run on Dell XPS13 (9343), crash while creating recovery media

Lurchman 1450490 at bugs.launchpad.net
Thu Apr 30 16:50:47 UTC 2015


So, after filing this bug report (and being left with only a top menu-
bar and no side applications-menu) I rebooted the laptop, and was able
to login as the user I created during the setup before it crashed
(although there was also still an "OEM" user listed as an option, which
I didn't use).

I tried running the Dell Recovery program again to create a recovery USB
stick, and it again crashed!

So then I installed all the pending updates (which itself needed an 'sudo apt-get install -f' to complete properly), did a reboot, logged in, and again tried running the Dell Recovery program. This time it worked! It "did it's stuff", and then tried writing the recovery image to my 2GB USB drive, but complained it didn't have enough space.
Turns out that my 2GB USB flash drive was only 1.9GB, but the recovery image needed 2.1GB of space. (I've got no idea if this was the reason for the original crash?)

So then I found up a 16GB USB flash drive and installed the recovery
image to that instead. All worked fine.

Then I used the Dell Recovery program to reset the laptop to the factory
state (restored from the recovery partition - worked flawlessly).
Rebooted and ran through the initial setup process again, this time
choosing *not* to make a recovery USB disk during the setup, and it all
worked absolutely fine (the OEM user from the previous attempt no longer
existed). And I was able to install all the pending software updates
without needing to do 'sudo apt-get install -f'.

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https://bugs.launchpad.net/bugs/1450490

Title:
  Initial installer run on Dell XPS13 (9343), crash while creating
  recovery media

Status in ubiquity package in Ubuntu:
  New

Bug description:
  Newly-received Dell XPS 13 (9343), UK model CNX4313 with Ubuntu 14.04
  pre-installed.

  Very first power-on, and running through the initial 'setup' process.
  Inserted a 2GB USB Flash drive, and chose to create recovery media.
  Process started chugging away, and then suddenly crashed for no
  apparent reason.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: ubiquity 2.18.8kittyhawk2somerville2
  ProcVersionSignature: Ubuntu 3.13.0-37.64bdw1-generic 3.13.11.7
  Uname: Linux 3.13.0-37-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  Date: Thu Apr 30 15:08:18 2015
  DistributionChannelDescriptor:
   # This is a distribution channel descriptor
   # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-somerville-trusty-amd64-20140620-0
  InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi boot=casper automatic-ubiquity noprompt quiet splash --
  InstallationDate: Installed on 2015-04-24 (6 days ago)
  InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20140620-04:25
  ProcEnviron:
   LANGUAGE=en_GB.UTF-8
   TERM=linux
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_GB.UTF-8
  SourcePackage: ubiquity
  UpgradeStatus: No upgrade log present (probably fresh install)
  mtime.conffile..etc.init.ubiquity.conf: 2015-04-24T13:24:35.518107

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