[Bug 1478518] [NEW] DELL XPS 13: Update-manager got locked up when the device locked

[Dave Morley]

Public bug reported:

STEPS:
1. Obtain XPS13
2. Do initial update when requested by update-manager
3. Laptop locked
4. Upon waking the laptop update-manager was completely locked
5. Had to reboot to regain access to apt/dpkg on reboot kernel panicked

EXPECTED:
I expected the update to run without a hitch

ACTUAL:
Part way through the install of grub the system locked the screen as expected, on waking the device I discovered the update-manager was completely unresponsive,  I forced it closed but apt and dpkg were still not available to the system.  In the end I rebooted and got a kernel panic which was not expected.


WORKAROUND:
Boot the device tap on shift until you are presented with the boot menu.  Select Advanced Settings and select the initial Kernel the device came with.  Boot into the system and run sudo dpkg --configure -a in the terminal or tty

** Affects: update-manager (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: xps13

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https://bugs.launchpad.net/bugs/1478518

Title:
  DELL XPS 13: Update-manager got locked up when the device locked

Status in update-manager package in Ubuntu:
  New

Bug description:
  STEPS:
  1. Obtain XPS13
  2. Do initial update when requested by update-manager
  3. Laptop locked
  4. Upon waking the laptop update-manager was completely locked
  5. Had to reboot to regain access to apt/dpkg on reboot kernel panicked

  EXPECTED:
  I expected the update to run without a hitch

  ACTUAL:
  Part way through the install of grub the system locked the screen as expected, on waking the device I discovered the update-manager was completely unresponsive,  I forced it closed but apt and dpkg were still not available to the system.  In the end I rebooted and got a kernel panic which was not expected.

  
  WORKAROUND:
  Boot the device tap on shift until you are presented with the boot menu.  Select Advanced Settings and select the initial Kernel the device came with.  Boot into the system and run sudo dpkg --configure -a in the terminal or tty

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