[Bug 1512506] [NEW] Album artwork not being displayed on mp3 files.

[David Chatterton]

Public bug reported:

When using the Files app to view mp3 files that have embedded artwork,
some files are displayed without the artwork, even though the Rhythmbox
Music app will correctly display the artwork embedded in these files.

The files in question have been transferred from a Macbook Pro where the
artwork can be embedded using Apple's Music app. The embedded artwork
correctly appears within Apple's music app on both the Macbook Pro and
on an iPhone to which the music files can be downloaded. If the files
are copied to a laptop running Ubuntu using Dropbox, the files' icons
appear with their artwork in the Dropbox folder. However, if the files
are copied or moved to a new folder within the Music folder in the Home
folder, the artwork seems to disappear from some of the icons
representing the files. Attempts have been made to delete the faulty
files and re-copy them from the Dropbox folder but to no avail.

After a bit of experimentation, I created a new folder in the Music
folder and copied the folder containing the mp3 files into it. This time
the artwork was retained on all files. Since I needed this new folder to
contain more than one folder, I moved the other folder from its original
destination to within the new folder and deleted the now empty original
folder. This time, all the artwork was preserved so that I am none the
wiser as to the cause of the bug. The only difference was that the new
folder was named Franz Lehar whereas the original folder had the name
Lehar with an accent over the a as originally named by iTunes Music app.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: ubuntu-release-upgrader-core 1:15.10.14
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
ApportVersion: 2.19.1-0ubuntu4
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: Unity
Date: Mon Nov  2 22:07:51 2015
InstallationDate: Installed on 2015-07-23 (102 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: Upgraded to wily on 2015-10-22 (11 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade wily

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https://bugs.launchpad.net/bugs/1512506

Title:
  Album artwork not being displayed on mp3 files.

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  When using the Files app to view mp3 files that have embedded artwork,
  some files are displayed without the artwork, even though the
  Rhythmbox Music app will correctly display the artwork embedded in
  these files.

  The files in question have been transferred from a Macbook Pro where
  the artwork can be embedded using Apple's Music app. The embedded
  artwork correctly appears within Apple's music app on both the Macbook
  Pro and on an iPhone to which the music files can be downloaded. If
  the files are copied to a laptop running Ubuntu using Dropbox, the
  files' icons appear with their artwork in the Dropbox folder. However,
  if the files are copied or moved to a new folder within the Music
  folder in the Home folder, the artwork seems to disappear from some of
  the icons representing the files. Attempts have been made to delete
  the faulty files and re-copy them from the Dropbox folder but to no
  avail.

  After a bit of experimentation, I created a new folder in the Music
  folder and copied the folder containing the mp3 files into it. This
  time the artwork was retained on all files. Since I needed this new
  folder to contain more than one folder, I moved the other folder from
  its original destination to within the new folder and deleted the now
  empty original folder. This time, all the artwork was preserved so
  that I am none the wiser as to the cause of the bug. The only
  difference was that the new folder was named Franz Lehar whereas the
  original folder had the name Lehar with an accent over the a as
  originally named by iTunes Music app.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: ubuntu-release-upgrader-core 1:15.10.14
  ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
  Uname: Linux 4.2.0-16-generic x86_64
  ApportVersion: 2.19.1-0ubuntu4
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: Unity
  Date: Mon Nov  2 22:07:51 2015
  InstallationDate: Installed on 2015-07-23 (102 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_GB:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: Upgraded to wily on 2015-10-22 (11 days ago)
  VarLogDistupgradeTermlog:

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