[Bug 1609652] Re: gnome-language-selector incorrectly installed/configured

Thu Aug 11 01:42:22 UTC 2016

Thanks Gunnar,

Sorry I haven’t been quicker replying.

This is an awful bug-report I’ve done.

   -

   My original problem was I couldn’t install software from the Ubuntu
   Software App in the dock, because everything was displayed as a little
   lozenge with an ellipses (…) in it.
   -

   Googling for people reporting a similar problem, I was led to believe
   that it was because there was a problem with the base language not being
   properly configured.
   -

   There were about 60 packages updated this-morning. Perhaps I should have
   taken a snapshot before I updated to help with this report.
   -

   After pulling Australian English to the top of the list, and installing
   the package updates. I can search and find software packages in the Ubuntu
   Software App. What enabled this - I cant be sure. I’ve enabled a Heisenbug…

Some interspersed comments below.

Many Thanks,
—Peter Goodall

On Thu, Aug 4, 2016 at 10:22 PM, Gunnar Hjalmarsson <
1609652 at bugs.launchpad.net> wrote:

Thanks for your report.
>
> On 2016-08-04 08:42, Peter Goodall wrote:
> > One solution proposed was to change language selections from
> > Language Support in settings. When I tried this the only languages
> > available for selection are US English and English. Other languages,
> > including Australian English were visible in the list but
> > 'greyed-out'.
>
> The greyed-out items are available for selection, and as is stated in
> the UI you are supposed to drag one of them to the top to make it the
> main display language.
>
After about 45 years of computing, I associate greyed-out with unavailable.
As you say, when I drag my Australian language to the top of the list, it
became solid. Quite unusual UI. So much going on I didn’t read the notice
under the selector. My Apologies.

> > I failed by any means to install further language support, including
> > using the 'Install/Remove Languages' button on the "Language Support
> > dialog.
>
> How did you fail? Which error message(s) did you get?
>
Because the language selections were greyed-out I assumed I needed to
install them, when I went to the Install/Remove Languages dialog. I
couldn’t see Australian English in the list. Was not expecting to see two
structurally different language lists.

   - For me ‘Australian English’ greyed-out meant I had to install it.
   - When I went to install it, only a ‘generic’ English was available, and
   it was already selected.

*I think it would be worth-while making this a little less surprising in
the UI*

>
> (Please note that gnome-language-selector is a script. The name of the
> binary package is language-selector-gnome, while language-selector is the
> name of the source package.)
>
> ** Changed in: language-selector (Ubuntu)
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1609652
>
> Title:
>   gnome-language-selector incorrectly installed/configured
>
> Status in language-selector package in Ubuntu:
>   Incomplete
>
> Bug description:
>   > lsb_release -rd
>   Description:  Ubuntu 16.04.1 LTS
>   Release:      16.04
>
>   I believe that language support is not correctly installed configured.
>   I was lead to the gnome-language-selector by trying to understand why
>   the Ubuntu Software app failed to find any applications/search its
>   database.
>
>   One solution proposed was to change language selections from Language
>   Support in settings. When I tried this the only languages available
>   for selection are US English and English. Other languages, including
>   Australian English were visible in the list but 'greyed-out'.
>
>   I failed by any means to install further language support, including
>   using the 'Install/Remove Languages' button on the "Language Support
>   dialog.
>
>   When I trued to report this problem I used the system app to find the
>   process. It is called gnome-language-selector in the process list and
>   process properties. ubuntu-bug said "dpkg-query: no packages found
>   matching gnome-language-selector". But there it was in the process
>   list. I then used ubuntu-bug -w to initiate this bug report.
>
>   In summary:
>    Ubuntu Software Center GUI application  does not work because of some
> configuration/software error in  'Settings -> Language Support'
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: language-selector-gnome 0.165.3
>   ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
>   Uname: Linux 4.4.0-31-generic x86_64
>   NonfreeKernelModules: zfs zunicode zcommon znvpair zavl
>   ApportVersion: 2.20.1-0ubuntu2.1
>   Architecture: amd64
>   CurrentDesktop: Unity
>   Date: Thu Aug  4 16:27:57 2016
>   ExecutablePath: /usr/bin/gnome-language-selector
>   InstallationDate: Installed on 2016-05-13 (83 days ago)
>   InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
> (20160420.1)
>   InterpreterPath: /usr/bin/python3.5
>   PackageArchitecture: all
>   ProcEnviron:
>    PATH=(custom, no user)
>    SHELL=/bin/bash
>    LANG=en_US.UTF-8
>    LANGUAGE=en_US
>    XDG_RUNTIME_DIR=<set>
>   SourcePackage: language-selector
>   UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/language-selector/+bug/1609652/+
> subscriptions
>

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to language-selector in Ubuntu.
https://bugs.launchpad.net/bugs/1609652

Title:
  gnome-language-selector incorrectly installed/configured

Status in language-selector package in Ubuntu:
  Incomplete

Bug description:
  > lsb_release -rd
  Description:	Ubuntu 16.04.1 LTS
  Release:	16.04

  I believe that language support is not correctly installed configured.
  I was lead to the gnome-language-selector by trying to understand why
  the Ubuntu Software app failed to find any applications/search its
  database.

  One solution proposed was to change language selections from Language
  Support in settings. When I tried this the only languages available
  for selection are US English and English. Other languages, including
  Australian English were visible in the list but 'greyed-out'.

  I failed by any means to install further language support, including
  using the 'Install/Remove Languages' button on the "Language Support
  dialog.

  When I trued to report this problem I used the system app to find the
  process. It is called gnome-language-selector in the process list and
  process properties. ubuntu-bug said "dpkg-query: no packages found
  matching gnome-language-selector". But there it was in the process
  list. I then used ubuntu-bug -w to initiate this bug report.

  In summary:
   Ubuntu Software Center GUI application  does not work because of some configuration/software error in  'Settings -> Language Support'

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: language-selector-gnome 0.165.3
  ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
  Uname: Linux 4.4.0-31-generic x86_64
  NonfreeKernelModules: zfs zunicode zcommon znvpair zavl
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Thu Aug  4 16:27:57 2016
  ExecutablePath: /usr/bin/gnome-language-selector
  InstallationDate: Installed on 2016-05-13 (83 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  InterpreterPath: /usr/bin/python3.5
  PackageArchitecture: all
  ProcEnviron:
   PATH=(custom, no user)
   SHELL=/bin/bash
   LANG=en_US.UTF-8
   LANGUAGE=en_US
   XDG_RUNTIME_DIR=<set>
  SourcePackage: language-selector
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/language-selector/+bug/1609652/+subscriptions