[Bug 1412943] Re: security.ubuntu.com (2001:67c:1562::XXX) not reachable

[Robie Basak]

> and then you want me to send you mails while you are having working
bugtracker where problems never get resolved.

This is an infrastructure operational issue, not a bug in the update-
manager package in Ubuntu. This bug tracker is used to track bugs in
Ubuntu itself, not infrastructure issues. Canonical IS (the operational
infrastructure department at Canonical) do not use Launchpad bugs to
track their issues. They use RT, a ticketing system designed to help
track this kind of problem. And Paul has made it clear how to raise a
ticket in this system in his comment above.

My Linode server can reach 2001:67c:1562::19 just fine, so it isn't
clear if this is an issue at Linode, at Canonical, or somewhere in
between. Our operational guys are willing to help resolve this, but if
you can't even be bothered to raise a ticket with them, it isn't
reasonable for you to expect your problem to be solved.

I should have marked this bug as Invalid, but I have not because I
thought it would be helpful to users to leave it open. Apparently this
is not the case, so I'm marking it Invalid now to make it clear that:

1) Commenting on this bug isn't going to help; contact Canonical IS as
instructed in comment 17 above instead.

2) This is not a bug in the update-manager package in Ubuntu, so there
is nothing to fix there.

You may still comment on this bug if you'd like to communicate with
other people affected by this; but do not expect anyone at Canonical to
read it. For that, contact Canonical IS as explained in comment 17
above.

> I am salty because this is not the first problem I am trying to help
to be resolved, and this one looks like every other - no activity at
all.

Because, as explained, you aren't raising your issue in the right place.

** Changed in: update-manager (Ubuntu)
       Status: Confirmed => Invalid

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https://bugs.launchpad.net/bugs/1412943

Title:
  security.ubuntu.com (2001:67c:1562::XXX) not reachable

Status in update-manager package in Ubuntu:
  Invalid

Bug description:
  I know this is not a bug in the software, but in the network
  connection of some of the security.ubuntu.com servers via IPv6. Which
  leads to the problem that no software update is possible without
  changes in the /etc/gai.conf to prefer IPv4.  It resolves to following
  IP addresses:

  $ host security.ubuntu.com
  security.ubuntu.com has address 91.189.91.13
  security.ubuntu.com has address 91.189.91.14
  security.ubuntu.com has address 91.189.91.15
  security.ubuntu.com has address 91.189.91.23
  security.ubuntu.com has address 91.189.91.24
  security.ubuntu.com has address 91.189.92.200
  security.ubuntu.com has address 91.189.92.201
  security.ubuntu.com has address 91.189.88.149
  security.ubuntu.com has IPv6 address 2001:67c:1562::15
  security.ubuntu.com has IPv6 address 2001:67c:1562::17
  security.ubuntu.com has IPv6 address 2001:67c:1360:8c01::19
  security.ubuntu.com has IPv6 address 2001:67c:1562::13
  security.ubuntu.com has IPv6 address 2001:67c:1562::16
  security.ubuntu.com has IPv6 address 2001:67c:1360:8c01::18
  security.ubuntu.com has IPv6 address 2001:67c:1562::14

  All IPv6 addresses that start with 2001:67c:1562::  are not reachable
  from some providers. e.g. Hurricane Electric's, but the error seems to
  be on the server site. The 2001:67c:1360:8c01 ones work.

  An MTR from inside HE's network shows it gets into XO's network, then
  dies where it hands off to Internap who gets the routes from
  Occaid/TowardEX, or it used to. Now going via Telia, it still dies
  inside Internap's network. Not an HE issue - please inform your
  networks guys. Thx.

  
    1.|-- f0-6.switch14.fmt2.he.net  0.0%     5   12.0   5.5   0.6  13.5   6.7
    2.|-- 10ge8-4.core1.fmt2.he.net  0.0%     5    0.6   0.6   0.5   0.7   0.0
    3.|-- 10ge1-1.core1.sjc2.he.net  0.0%     5   10.3   5.1   1.0  12.0   5.6
    4.|-- sjo-eqx-s1-link.telia.net  0.0%     5    1.0   1.1   1.0   1.1   0.0
    5.|-- bost-b1-v6.telia.net       0.0%     5   77.4  77.4  77.3  77.4   0.0
    6.|-- internap-ic-304640-bost-b  0.0%     5   78.3  78.3  78.2  78.4   0.0
    7.|-- ???                       100.0     5    0.0   0.0   0.0   0.0   0.0

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