[Bug 1606210] [NEW] Initial Startup "This is not an official Ubuntu package"

[Sunny Xu]

Public bug reported:

I have just purchased a pre-installed Ubuntu 14.04 laptop, and
encountered a problem on the initial startup. After setting up the
languages, timezone and usernames, an error message popped up in the
installation process of which it was in the state of "retrieving files".
The error message showed "An error occurred while installing packages:"
and listed a set of prompts after "command", then follows "the following
packages are in a broken state:". After clicking "ok", it attempts to
report the "bug", and failed. Finally, another message popped up saying
that "The problem cannot be reported: This is not an official Ubuntu
package. Please remove any third party package and try again."

I purchased this laptop from a reliable retailer, so I am sure that the
Ubuntu package should be legitimate. I have also heard that this message
often pops up as an error, in cases that the installation crashed due to
hardware or other problems.

I am very new to Ubuntu. I apologise for my lack of professionalism in
my descriptions. Please state any possible matters in the comments.

Thank you.

** Affects: apport (Ubuntu)
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/1606210

Title:
  Initial Startup "This is not an official Ubuntu package"

Status in apport package in Ubuntu:
  New

Bug description:
  I have just purchased a pre-installed Ubuntu 14.04 laptop, and
  encountered a problem on the initial startup. After setting up the
  languages, timezone and usernames, an error message popped up in the
  installation process of which it was in the state of "retrieving
  files". The error message showed "An error occurred while installing
  packages:" and listed a set of prompts after "command", then follows
  "the following packages are in a broken state:". After clicking "ok",
  it attempts to report the "bug", and failed. Finally, another message
  popped up saying that "The problem cannot be reported: This is not an
  official Ubuntu package. Please remove any third party package and try
  again."

  I purchased this laptop from a reliable retailer, so I am sure that
  the Ubuntu package should be legitimate. I have also heard that this
  message often pops up as an error, in cases that the installation
  crashed due to hardware or other problems.

  I am very new to Ubuntu. I apologise for my lack of professionalism in
  my descriptions. Please state any possible matters in the comments.

  Thank you.

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