[Bug 1662978] [NEW] Bluetooth adapter gone after upgrade to 16.10. Intel 7265 card

Chris Nagel 1662978 at bugs.launchpad.net
Wed Feb 8 17:53:46 UTC 2017 

Public bug reported:

Hello-

I upgraded from 16.04 to 16.10 and now my bluetooth adapter is missing.
The wifi card (intel 7265) still works great for wifi, only bluetooth
was affected. Below is some info I gathered while trying to troubleshoot
on stack exchange.

[bluetooth]# power on
No default controller available

    3a:00.0 Network controller: Intel Corporation Wireless 7265 (rev 48)
    	Subsystem: Intel Corporation Dual Band Wireless-AC 7265
    	Flags: bus master, fast devsel, latency 0, IRQ 288
    	Memory at dc200000 (64-bit, non-prefetchable) [size=8K]
    	Capabilities: [c8] Power Management version 3
    	Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
    	Capabilities: [40] Express Endpoint, MSI 00
    	Capabilities: [100] Advanced Error Reporting
    	Capabilities: [140] Device Serial Number 64-80-99-ff-ff-9d-13-72
    	Capabilities: [14c] Latency Tolerance Reporting
    	Capabilities: [154] L1 PM Substates
    	Kernel driver in use: iwlwifi
    	Kernel modules: iwlwifi

    [    2.457317] Bluetooth: Core ver 2.21
    [    2.457325] Bluetooth: HCI device and connection manager initialized
    [    2.457327] Bluetooth: HCI socket layer initialized
    [    2.457328] Bluetooth: L2CAP socket layer initialized
    [    2.457332] Bluetooth: SCO socket layer initialized
    [    2.472210] Bluetooth: HCI UART driver ver 2.3
    [    2.472212] Bluetooth: HCI UART protocol H4 registered
    [    2.472212] Bluetooth: HCI UART protocol BCSP registered
    [    2.472212] Bluetooth: HCI UART protocol LL registered
    [    2.472213] Bluetooth: HCI UART protocol ATH3K registered
    [    2.472213] Bluetooth: HCI UART protocol Three-wire (H5) registered
    [    2.472249] Bluetooth: HCI UART protocol Intel registered
    [    2.472261] Bluetooth: HCI UART protocol BCM registered
    [    2.472262] Bluetooth: HCI UART protocol QCA registered
    [    2.472262] Bluetooth: HCI UART protocol AG6XX registered
    [    4.156494] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
    [    4.156495] Bluetooth: BNEP filters: protocol multicast
    [    4.156498] Bluetooth: BNEP socket layer initialized
    [    5.963401] Bluetooth: hci0 command 0x0c03 tx timeout
    [   14.055351] Bluetooth: hci0 sending initial HCI reset command failed (-110)
    0: phy0: Wireless LAN
    	Soft blocked: no
    	Hard blocked: no
    1: hci0: Bluetooth
    	Soft blocked: no
    	Hard blocked: no

Hope this helps!

thanks,

-Chris

ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: ubuntu-release-upgrader-core 1:16.10.10
ProcVersionSignature: Ubuntu 4.8.0-37.39-generic 4.8.16
Uname: Linux 4.8.0-37-generic x86_64
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: Unity
Date: Wed Feb  8 11:44:51 2017
InstallationDate: Installed on 2016-09-25 (136 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: Upgraded to yakkety on 2017-02-08 (0 days ago)

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade yakkety

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubuntu-release-upgrader in
Ubuntu.
https://bugs.launchpad.net/bugs/1662978

Title:
  Bluetooth adapter gone after upgrade to 16.10. Intel 7265 card

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Hello-

  I upgraded from 16.04 to 16.10 and now my bluetooth adapter is
  missing. The wifi card (intel 7265) still works great for wifi, only
  bluetooth was affected. Below is some info I gathered while trying to
  troubleshoot on stack exchange.

  [bluetooth]# power on
  No default controller available

      3a:00.0 Network controller: Intel Corporation Wireless 7265 (rev 48)
      	Subsystem: Intel Corporation Dual Band Wireless-AC 7265
      	Flags: bus master, fast devsel, latency 0, IRQ 288
      	Memory at dc200000 (64-bit, non-prefetchable) [size=8K]
      	Capabilities: [c8] Power Management version 3
      	Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
      	Capabilities: [40] Express Endpoint, MSI 00
      	Capabilities: [100] Advanced Error Reporting
      	Capabilities: [140] Device Serial Number 64-80-99-ff-ff-9d-13-72
      	Capabilities: [14c] Latency Tolerance Reporting
      	Capabilities: [154] L1 PM Substates
      	Kernel driver in use: iwlwifi
      	Kernel modules: iwlwifi

      [    2.457317] Bluetooth: Core ver 2.21
      [    2.457325] Bluetooth: HCI device and connection manager initialized
      [    2.457327] Bluetooth: HCI socket layer initialized
      [    2.457328] Bluetooth: L2CAP socket layer initialized
      [    2.457332] Bluetooth: SCO socket layer initialized
      [    2.472210] Bluetooth: HCI UART driver ver 2.3
      [    2.472212] Bluetooth: HCI UART protocol H4 registered
      [    2.472212] Bluetooth: HCI UART protocol BCSP registered
      [    2.472212] Bluetooth: HCI UART protocol LL registered
      [    2.472213] Bluetooth: HCI UART protocol ATH3K registered
      [    2.472213] Bluetooth: HCI UART protocol Three-wire (H5) registered
      [    2.472249] Bluetooth: HCI UART protocol Intel registered
      [    2.472261] Bluetooth: HCI UART protocol BCM registered
      [    2.472262] Bluetooth: HCI UART protocol QCA registered
      [    2.472262] Bluetooth: HCI UART protocol AG6XX registered
      [    4.156494] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
      [    4.156495] Bluetooth: BNEP filters: protocol multicast
      [    4.156498] Bluetooth: BNEP socket layer initialized
      [    5.963401] Bluetooth: hci0 command 0x0c03 tx timeout
      [   14.055351] Bluetooth: hci0 sending initial HCI reset command failed (-110)
      0: phy0: Wireless LAN
      	Soft blocked: no
      	Hard blocked: no
      1: hci0: Bluetooth
      	Soft blocked: no
      	Hard blocked: no

  Hope this helps!

  thanks,

  -Chris

  ProblemType: Bug
  DistroRelease: Ubuntu 16.10
  Package: ubuntu-release-upgrader-core 1:16.10.10
  ProcVersionSignature: Ubuntu 4.8.0-37.39-generic 4.8.16
  Uname: Linux 4.8.0-37-generic x86_64
  ApportVersion: 2.20.3-0ubuntu8.2
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: Unity
  Date: Wed Feb  8 11:44:51 2017
  InstallationDate: Installed on 2016-09-25 (136 days ago)
  InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_US
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: Upgraded to yakkety on 2017-02-08 (0 days ago)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/1662978/+subscriptions

More information about the foundations-bugs mailing list