[Bug 1654303] [NEW] Ubuntu actively discourages users from filing bugs

[John Moser]

Public bug reported:

Steps to reproduce:

1.  Go to https://www.launchpad.net/
2.  Click "Ubuntu"
3.  Click "File a bug"

Expected result:

A clear way to file a bug.

Actual Result:

This takes you to https://help.ubuntu.com/community/ReportingBugs

Somewhere buried way down 2/3 of the way through a bunch of crap is the
hundredth or so link on the page noting you can file a bug on
Launchpad.net.  It doesn't stand out well and won't be found except by a
thorough examination of at least each link on the page in context, one
by one:  scanning over the page repeatedly over days and months of
separate attempts didn't net me the correct link until more than a dozen
attempts.

Discussion:

To put this clearly:  in several months, I could not independently
discover that I can file bugs against Ubuntu through
https://bugs.launchpad.net/ after visiting https://www.launchpad.net/.
I finally discovered this not by a fast read-through of the above page,
but by a thorough STUDY of that page, which took several minutes to
complete.

Perhaps the Launchpad page for Ubuntu bugs should just render a giant
graphic of a middle-finger?  That seems to be the tone here.  It is
completely-obvious that Ubuntu developers do not want anyone filing
detailed bug reports through Launchpad's interface.  At all.  Ever.

Additional Information:

Yes I'm completely pissed-off about this.  It is maximally-frustrating
and gives the impression of an Ulrich-Drepper level of self-assured
importance and elitism.  I would expect this kind of behavior from
OpenBSD, not from a serious, user-centric distribution like Ubuntu.

** Affects: grub (Ubuntu)
     Importance: Undecided
         Status: Opinion

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https://bugs.launchpad.net/bugs/1654303

Title:
  Ubuntu actively discourages users from filing bugs

Status in grub package in Ubuntu:
  Opinion

Bug description:
  Steps to reproduce:

  1.  Go to https://www.launchpad.net/
  2.  Click "Ubuntu"
  3.  Click "File a bug"

  Expected result:

  A clear way to file a bug.

  Actual Result:

  This takes you to https://help.ubuntu.com/community/ReportingBugs

  Somewhere buried way down 2/3 of the way through a bunch of crap is
  the hundredth or so link on the page noting you can file a bug on
  Launchpad.net.  It doesn't stand out well and won't be found except by
  a thorough examination of at least each link on the page in context,
  one by one:  scanning over the page repeatedly over days and months of
  separate attempts didn't net me the correct link until more than a
  dozen attempts.

  Discussion:

  To put this clearly:  in several months, I could not independently
  discover that I can file bugs against Ubuntu through
  https://bugs.launchpad.net/ after visiting https://www.launchpad.net/.
  I finally discovered this not by a fast read-through of the above
  page, but by a thorough STUDY of that page, which took several minutes
  to complete.

  Perhaps the Launchpad page for Ubuntu bugs should just render a giant
  graphic of a middle-finger?  That seems to be the tone here.  It is
  completely-obvious that Ubuntu developers do not want anyone filing
  detailed bug reports through Launchpad's interface.  At all.  Ever.

  Additional Information:

  Yes I'm completely pissed-off about this.  It is maximally-frustrating
  and gives the impression of an Ulrich-Drepper level of self-assured
  importance and elitism.  I would expect this kind of behavior from
  OpenBSD, not from a serious, user-centric distribution like Ubuntu.

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