[Bug 1740889] [NEW] Logitech K780 Firmware Update Fails

[Kenny Stier]

Public bug reported:

I initially tried to update the firmware of my Logitech K780 Wireless
Keyboard via Gnome Software, and it acted like it was pushing the
update, but then threw an error.

"Unable to update "Logitech K780 Multi-Device Wireless Keyboard" failed
to write @0x10260: failed to get event after timeout"

So I turned my keyboard (which still wasn't working after the update
failed and the LED was flashing green and red) off and back on and tried
the update again. Only this time, it threw a different error. "no method
to detach"

It did the same thing when running the fwupdmgr update command.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: fwupd 0.9.7-2
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Uname: Linux 4.13.0-21-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.6
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Jan  2 10:20:20 2018
InstallationDate: Installed on 2017-12-28 (4 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170926)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/usr/bin/fish
SourcePackage: fwupd
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: fwupd (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug artful firmware-update logitech wayland-session

** Attachment added: "Screenshots and Video of Keyboard During Update"
   https://bugs.launchpad.net/bugs/1740889/+attachment/5030163/+files/fwupd-bug-media.tar.gz

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https://bugs.launchpad.net/bugs/1740889

Title:
  Logitech K780 Firmware Update Fails

Status in fwupd package in Ubuntu:
  New

Bug description:
  I initially tried to update the firmware of my Logitech K780 Wireless
  Keyboard via Gnome Software, and it acted like it was pushing the
  update, but then threw an error.

  "Unable to update "Logitech K780 Multi-Device Wireless Keyboard"
  failed to write @0x10260: failed to get event after timeout"

  So I turned my keyboard (which still wasn't working after the update
  failed and the LED was flashing green and red) off and back on and
  tried the update again. Only this time, it threw a different error.
  "no method to detach"

  It did the same thing when running the fwupdmgr update command.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: fwupd 0.9.7-2
  ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
  Uname: Linux 4.13.0-21-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.6
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Jan  2 10:20:20 2018
  InstallationDate: Installed on 2017-12-28 (4 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170926)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/usr/bin/fish
  SourcePackage: fwupd
  UpgradeStatus: No upgrade log present (probably fresh install)

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