[Bug 1780391] [NEW] Mouse Begins To Work In Jumpy Horizontal Steps Then Stops Working

[Thomas A. F. Thorne]

Public bug reported:

When I logged in to my locked PC this morning the mouse began behaving
strangely.  It would only move to one of several vertical points if I
made a violent motion.  It seemed to move left to right as normal.

To try and solve this I unplugged the USB connection and put it back
into the same slot.  This resulted in the optical USB mouse not working
at all.  I tried to move the USB connection to another slot but it still
would not work.  I fetched a known working USB mouse from another PC and
plugged it in.  That still would not work.

Having got access to another PC I did an internet search for possible
solutions.  I found a post on askubntun.com that suggested the problem
lay in the fwupd package.  Rather than remove and kill that packaged as
suggested in the post; I thought I would try posting a bug report first
to see if any useful diagnostics come up that might resolve this.

I have a meeting starting soon.  If there are any further actions I
could take to diagnose this while the USB mouse is still not working,
please let me know as soon as possible.  When I return from the meeting
I will try the steps suggested on askubuntu.com question 768455 (which
also referes out to bugzilla redhat bug 1322259.


As if by magic I just knocked the mouse and it seems to be working again.  It was not working when I started the diagnostic and began typing this all out...

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: fwupd 0.8.3-0ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-45.50~16.04.1-generic 4.13.16
Uname: Linux 4.13.0-45-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
Date: Fri Jul  6 08:16:03 2018
InstallationDate: Installed on 2017-11-16 (231 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: fwupd
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: fwupd (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug xenial

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https://bugs.launchpad.net/bugs/1780391

Title:
  Mouse Begins To Work In Jumpy Horizontal Steps Then Stops Working

Status in fwupd package in Ubuntu:
  New

Bug description:
  When I logged in to my locked PC this morning the mouse began behaving
  strangely.  It would only move to one of several vertical points if I
  made a violent motion.  It seemed to move left to right as normal.

  To try and solve this I unplugged the USB connection and put it back
  into the same slot.  This resulted in the optical USB mouse not
  working at all.  I tried to move the USB connection to another slot
  but it still would not work.  I fetched a known working USB mouse from
  another PC and plugged it in.  That still would not work.

  Having got access to another PC I did an internet search for possible
  solutions.  I found a post on askubntun.com that suggested the problem
  lay in the fwupd package.  Rather than remove and kill that packaged
  as suggested in the post; I thought I would try posting a bug report
  first to see if any useful diagnostics come up that might resolve
  this.

  I have a meeting starting soon.  If there are any further actions I
  could take to diagnose this while the USB mouse is still not working,
  please let me know as soon as possible.  When I return from the
  meeting I will try the steps suggested on askubuntu.com question
  768455 (which also referes out to bugzilla redhat bug 1322259.

  
  As if by magic I just knocked the mouse and it seems to be working again.  It was not working when I started the diagnostic and began typing this all out...

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: fwupd 0.8.3-0ubuntu3
  ProcVersionSignature: Ubuntu 4.13.0-45.50~16.04.1-generic 4.13.16
  Uname: Linux 4.13.0-45-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.18
  Architecture: amd64
  Date: Fri Jul  6 08:16:03 2018
  InstallationDate: Installed on 2017-11-16 (231 days ago)
  InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
  ProcEnviron:
   LANGUAGE=en_GB:en
   TERM=xterm-256color
   PATH=(custom, no user)
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  SourcePackage: fwupd
  UpgradeStatus: No upgrade log present (probably fresh install)

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