[Bug 1774793] [NEW] touchpad doesn't work

[hussam]

Public bug reported:

I'm unable to get the name of the touchpad on system. And, I'm unable to copy text as well to support investigation on this bug-report. The following bug-report was the closest to my issue. However, I tried to use the patched kernel (mainline 4.17.0-1-generic) but it didn't fix my problem.
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244

I tried updating the GRUB_CMDLINE_LINUX_DEFAULT wit i8042.reset and
i8042.nomux, but it didn't work as well.

I'm using Ubuntu 18.08 LTS on a tablet PC that came preloaded with windows 10. The device is called Cherry ZE55L, it's very close to Chuwi products.
--- 
ApportVersion: 2.20.9-0ubuntu7.1
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-05-30 (2 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Package: ubuntu-release-upgrader (not installed)
ProcVersionSignature: Ubuntu 4.17.0-1.2~lp1728244-generic 4.17.0-rc6
Tags:  bionic dist-upgrade
Uname: Linux 4.17.0-1-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-collected bionic dist-upgrade

** Tags added: apport-collected bionic dist-upgrade

** Description changed:

  I'm unable to get the name of the touchpad on system. And, I'm unable to copy text as well to support investigation on this bug-report. The following bug-report was the closest to my issue. However, I tried to use the patched kernel (mainline 4.17.0-1-generic) but it didn't fix my problem.
  https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244
  
  I tried updating the GRUB_CMDLINE_LINUX_DEFAULT wit i8042.reset and
  i8042.nomux, but it didn't work as well.
  
- I'm using Ubuntu 18.08 LTS on a tablet PC that came preloaded with
- windows 10. The device is called Cherry ZE55L, it's very close to Chuwi
- products.
+ I'm using Ubuntu 18.08 LTS on a tablet PC that came preloaded with windows 10. The device is called Cherry ZE55L, it's very close to Chuwi products.
+ --- 
+ ApportVersion: 2.20.9-0ubuntu7.1
+ Architecture: amd64
+ CrashDB: ubuntu
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 18.04
+ InstallationDate: Installed on 2018-05-30 (2 days ago)
+ InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
+ Package: ubuntu-release-upgrader (not installed)
+ ProcVersionSignature: Ubuntu 4.17.0-1.2~lp1728244-generic 4.17.0-rc6
+ Tags:  bionic dist-upgrade
+ Uname: Linux 4.17.0-1-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True

-- 
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Ubuntu.
https://bugs.launchpad.net/bugs/1774793

Title:
  touchpad doesn't work

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  I'm unable to get the name of the touchpad on system. And, I'm unable to copy text as well to support investigation on this bug-report. The following bug-report was the closest to my issue. However, I tried to use the patched kernel (mainline 4.17.0-1-generic) but it didn't fix my problem.
  https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244

  I tried updating the GRUB_CMDLINE_LINUX_DEFAULT wit i8042.reset and
  i8042.nomux, but it didn't work as well.

  I'm using Ubuntu 18.08 LTS on a tablet PC that came preloaded with windows 10. The device is called Cherry ZE55L, it's very close to Chuwi products.
  --- 
  ApportVersion: 2.20.9-0ubuntu7.1
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 18.04
  InstallationDate: Installed on 2018-05-30 (2 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
  Package: ubuntu-release-upgrader (not installed)
  ProcVersionSignature: Ubuntu 4.17.0-1.2~lp1728244-generic 4.17.0-rc6
  Tags:  bionic dist-upgrade
  Uname: Linux 4.17.0-1-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True

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