[Bug 1825861] [NEW] Ubuntu 19.04 Upgrade bug report

[Cecilia Therese Lucas]

Public bug reported:

XPS-13-9343
Memory: 7.7 GiB
Processor: Intel Core i5-5200CPU @2.20 GHzx4
Graphics: Intel HD Graphics 5500 (Broadwell GT2)
OS Type: 64-bit
Memory 7.7 GiB

Started from 18.10 upgrading to 19.04

Message: "Could not install 'install-info': Triggers looping, abandoned.
The upgrad will continue but the 'install-info' package may not be in a
working state. You may want to report a bug."

on continue:

"Could not install the upgrades. The upgrade has been aborted. Your
system could be in an unusable state. A recovery will run now (dpkg -
configue -a

The Dell "About this system" cites 19.04 as OS, but:
a restart never updated firmware (as did our identical machine)

>From terminl ubuntu-bug:
[7604:7604:0422/093757.171962:ERROR:sandbox_linux.cc(364)] InitializeSandbox() called with multiple threads in process gpu-process.

apt-cache policy pkgname
N: Unable to locate package pkgname

Software Updater claims we are up to date.

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: ubuntu-release-upgrader-core 1:19.04.16.1
ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6
Uname: Linux 5.0.0-13-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 22 09:36:15 2019
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-trusty-amd64-20140620-0
InstallationDate: Installed on 2017-07-11 (649 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20140620-04:25
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: Upgraded to disco on 2019-04-22 (0 days ago)
VarLogDistupgradeTermlog:
 
mtime.conffile..etc.update-manager.release-upgrades: 2018-08-24T10:37:04.191533

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug disco dist-upgrade

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubuntu-release-upgrader in
Ubuntu.
https://bugs.launchpad.net/bugs/1825861

Title:
  Ubuntu 19.04 Upgrade bug report

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  XPS-13-9343
  Memory: 7.7 GiB
  Processor: Intel Core i5-5200CPU @2.20 GHzx4
  Graphics: Intel HD Graphics 5500 (Broadwell GT2)
  OS Type: 64-bit
  Memory 7.7 GiB

  Started from 18.10 upgrading to 19.04

  Message: "Could not install 'install-info': Triggers looping,
  abandoned. The upgrad will continue but the 'install-info' package may
  not be in a working state. You may want to report a bug."

  on continue:

  "Could not install the upgrades. The upgrade has been aborted. Your
  system could be in an unusable state. A recovery will run now (dpkg -
  configue -a

  The Dell "About this system" cites 19.04 as OS, but:
  a restart never updated firmware (as did our identical machine)

  From terminl ubuntu-bug:
  [7604:7604:0422/093757.171962:ERROR:sandbox_linux.cc(364)] InitializeSandbox() called with multiple threads in process gpu-process.

  apt-cache policy pkgname
  N: Unable to locate package pkgname

  Software Updater claims we are up to date.

  ProblemType: Bug
  DistroRelease: Ubuntu 19.04
  Package: ubuntu-release-upgrader-core 1:19.04.16.1
  ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6
  Uname: Linux 5.0.0-13-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.20.10-0ubuntu27
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Apr 22 09:36:15 2019
  DistributionChannelDescriptor:
   # This is a distribution channel descriptor
   # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-somerville-trusty-amd64-20140620-0
  InstallationDate: Installed on 2017-07-11 (649 days ago)
  InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20140620-04:25
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: Upgraded to disco on 2019-04-22 (0 days ago)
  VarLogDistupgradeTermlog:
   
  mtime.conffile..etc.update-manager.release-upgrades: 2018-08-24T10:37:04.191533

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/1825861/+subscriptions