[Bug 1855476] [NEW] update manager appears to freeze and enter a state where it is loading whenever I click the Settings button when it says a new update is available, but not if I open Settings and Update Manager separately.

Fri Dec 6 18:51:51 UTC 2019

Public bug reported:

Whenever I open Software Update Settings via clicking on the Settings
button AFTER Update Manager notifies me of a new release, Update Manager
enters a state in which the mouse cursor turns into spinning progress
indicator when it hovers over the window notifying me of a new release
and clicks on said window are ignored.

The issue does not occur when update manager does not notify for any new
versions but simply says the software is up-to-date.

Opening software-update settings manually after software updater
notifies of a new release does not cause this issue.

Please address this inconsistency.

Thank you!

Description:	Ubuntu 18.04.3 LTS
Release:	18.04

update-manager:
  Installed: 1:18.04.11.10
  Candidate: 1:18.04.11.10
  Version table:
 *** 1:18.04.11.10 500
        500 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
        500 http://us.archive.ubuntu.com/ubuntu bionic-updates/main i386 Packages
        100 /var/lib/dpkg/status
     1:18.04.11 500
        500 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
        500 http://us.archive.ubuntu.com/ubuntu bionic/main i386 Packages

update-notifier:
  Installed: 3.192.1.7
  Candidate: 3.192.1.7
  Version table:
 *** 3.192.1.7 500
        500 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.192 500
        500 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-release-upgrader-core 1:18.04.36 [origin: unknown]
ProcVersionSignature: Ubuntu 5.0.0-37.40~18.04.1-generic 5.0.21
Uname: Linux 5.0.0-37-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec  6 13:43:15 2019
InstallationDate: Installed on 2019-12-01 (5 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: ubuntu-release-upgrader
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug bionic dist-upgrade third-party-packages

** Attachment added: "Screenshot from 2019-12-06 13-50-27.png"
   https://bugs.launchpad.net/bugs/1855476/+attachment/5310285/+files/Screenshot%20from%202019-12-06%2013-50-27.png

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https://bugs.launchpad.net/bugs/1855476

Title:
  update manager appears to freeze and enter a state where it is loading
  whenever I click the Settings button when it says a new update is
  available, but not if I open Settings and Update Manager separately.

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Whenever I open Software Update Settings via clicking on the Settings
  button AFTER Update Manager notifies me of a new release, Update
  Manager enters a state in which the mouse cursor turns into spinning
  progress indicator when it hovers over the window notifying me of a
  new release and clicks on said window are ignored.

  The issue does not occur when update manager does not notify for any
  new versions but simply says the software is up-to-date.

  Opening software-update settings manually after software updater
  notifies of a new release does not cause this issue.

  Please address this inconsistency.

  Thank you!

  Description:	Ubuntu 18.04.3 LTS
  Release:	18.04

  update-manager:
    Installed: 1:18.04.11.10
    Candidate: 1:18.04.11.10
    Version table:
   *** 1:18.04.11.10 500
          500 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
          500 http://us.archive.ubuntu.com/ubuntu bionic-updates/main i386 Packages
          100 /var/lib/dpkg/status
       1:18.04.11 500
          500 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
          500 http://us.archive.ubuntu.com/ubuntu bionic/main i386 Packages

  update-notifier:
    Installed: 3.192.1.7
    Candidate: 3.192.1.7
    Version table:
   *** 3.192.1.7 500
          500 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
          100 /var/lib/dpkg/status
       3.192 500
          500 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 Packages

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: ubuntu-release-upgrader-core 1:18.04.36 [origin: unknown]
  ProcVersionSignature: Ubuntu 5.0.0-37.40~18.04.1-generic 5.0.21
  Uname: Linux 5.0.0-37-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.9
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Dec  6 13:43:15 2019
  InstallationDate: Installed on 2019-12-01 (5 days ago)
  InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: ubuntu-release-upgrader
  UpgradeStatus: No upgrade log present (probably fresh install)

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