[Bug 1845454] Re: Dell XPS 13 7390 - Kernel panic with 19.10 beta image

Pierre Equoy pierre.equoy at canonical.com
Thu Sep 26 07:48:08 UTC 2019


** Attachment added: "27305-eoan-beta-kernel-panic.jpg"
   https://bugs.launchpad.net/ubuntu/+source/syslinux/+bug/1845454/+attachment/5291389/+files/27305-eoan-beta-kernel-panic.jpg

** Description changed:

- Image: http://cdimage.ubuntu.com/daily-live/20190926/eoan-desktop-
- amd64.iso
+ Image: http://cdimage.ubuntu.com/daily-live/20190926/eoan-desktop-amd64.iso
+ Device: Dell XPS 13 7390 (201908-27305)
  
  Whn trying to start the live session ("try Ubuntu") or trying to install
  the ISO ("install Ubuntu"), the boot process stops within 1 second with
  a kernel panic.
  
  /!\ Please note: the information below (and the attached file  ProcCpuinfoMinimal.txt) come from a 18.04 live session, since I cannot boot anything with 19.10 beta image.
  ==============================================
  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: syslinux 3:6.03+dfsg1-2
  ProcVersionSignature: Ubuntu 5.0.0-23.24~18.04.1-generic 5.0.15
  Uname: Linux 5.0.0-23-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.7
  Architecture: amd64
  CasperVersion: 1.394
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Sep 26 07:41:16 2019
  Dependencies:
   gcc-8-base 8.3.0-6ubuntu1~18.04.1
   libc6 2.27-3ubuntu1
   libgcc1 1:8.3.0-6ubuntu1~18.04.1
   mtools 4.0.18-2ubuntu1
   syslinux-common 3:6.03+dfsg1-2
  LiveMediaBuild: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=C.UTF-8
   SHELL=/bin/bash
  SourcePackage: syslinux
  UpgradeStatus: No upgrade log present (probably fresh install)

** Description changed:

  Image: http://cdimage.ubuntu.com/daily-live/20190926/eoan-desktop-amd64.iso
  Device: Dell XPS 13 7390 (201908-27305)
  
- Whn trying to start the live session ("try Ubuntu") or trying to install
- the ISO ("install Ubuntu"), the boot process stops within 1 second with
- a kernel panic.
+ When trying to start the live session ("try Ubuntu") or trying to
+ install the ISO ("install Ubuntu"), the boot process stops within 1
+ second with a kernel panic.
  
  /!\ Please note: the information below (and the attached file  ProcCpuinfoMinimal.txt) come from a 18.04 live session, since I cannot boot anything with 19.10 beta image.
  ==============================================
  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: syslinux 3:6.03+dfsg1-2
  ProcVersionSignature: Ubuntu 5.0.0-23.24~18.04.1-generic 5.0.15
  Uname: Linux 5.0.0-23-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.7
  Architecture: amd64
  CasperVersion: 1.394
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Sep 26 07:41:16 2019
  Dependencies:
   gcc-8-base 8.3.0-6ubuntu1~18.04.1
   libc6 2.27-3ubuntu1
   libgcc1 1:8.3.0-6ubuntu1~18.04.1
   mtools 4.0.18-2ubuntu1
   syslinux-common 3:6.03+dfsg1-2
  LiveMediaBuild: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=C.UTF-8
   SHELL=/bin/bash
  SourcePackage: syslinux
  UpgradeStatus: No upgrade log present (probably fresh install)

** Description changed:

  Image: http://cdimage.ubuntu.com/daily-live/20190926/eoan-desktop-amd64.iso
  Device: Dell XPS 13 7390 (201908-27305)
  
  When trying to start the live session ("try Ubuntu") or trying to
  install the ISO ("install Ubuntu"), the boot process stops within 1
- second with a kernel panic.
+ second with a kernel panic (see attached screenshot).
  
  /!\ Please note: the information below (and the attached file  ProcCpuinfoMinimal.txt) come from a 18.04 live session, since I cannot boot anything with 19.10 beta image.
  ==============================================
  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: syslinux 3:6.03+dfsg1-2
  ProcVersionSignature: Ubuntu 5.0.0-23.24~18.04.1-generic 5.0.15
  Uname: Linux 5.0.0-23-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.7
  Architecture: amd64
  CasperVersion: 1.394
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Sep 26 07:41:16 2019
  Dependencies:
   gcc-8-base 8.3.0-6ubuntu1~18.04.1
   libc6 2.27-3ubuntu1
   libgcc1 1:8.3.0-6ubuntu1~18.04.1
   mtools 4.0.18-2ubuntu1
   syslinux-common 3:6.03+dfsg1-2
  LiveMediaBuild: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=C.UTF-8
   SHELL=/bin/bash
  SourcePackage: syslinux
  UpgradeStatus: No upgrade log present (probably fresh install)

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https://bugs.launchpad.net/bugs/1845454

Title:
  Dell XPS 13 7390 - Kernel panic with 19.10 beta image

Status in syslinux package in Ubuntu:
  New

Bug description:
  Image: http://cdimage.ubuntu.com/daily-live/20190926/eoan-desktop-amd64.iso
  Device: Dell XPS 13 7390 (201908-27305)

  When trying to start the live session ("try Ubuntu") or trying to
  install the ISO ("install Ubuntu"), the boot process stops within 1
  second with a kernel panic (see attached screenshot).

  /!\ Please note: the information below (and the attached file  ProcCpuinfoMinimal.txt) come from a 18.04 live session, since I cannot boot anything with 19.10 beta image.
  ==============================================
  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: syslinux 3:6.03+dfsg1-2
  ProcVersionSignature: Ubuntu 5.0.0-23.24~18.04.1-generic 5.0.15
  Uname: Linux 5.0.0-23-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.7
  Architecture: amd64
  CasperVersion: 1.394
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Sep 26 07:41:16 2019
  Dependencies:
   gcc-8-base 8.3.0-6ubuntu1~18.04.1
   libc6 2.27-3ubuntu1
   libgcc1 1:8.3.0-6ubuntu1~18.04.1
   mtools 4.0.18-2ubuntu1
   syslinux-common 3:6.03+dfsg1-2
  LiveMediaBuild: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=C.UTF-8
   SHELL=/bin/bash
  SourcePackage: syslinux
  UpgradeStatus: No upgrade log present (probably fresh install)

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