[Bug 1871914] [NEW] gnome does not complete initialization

[James Cobban]

Public bug reported:

I installed Ubuntu 19-10 on a slightly-used Dell Optiplex 9020.  When I
boot normally Gnome does not complete initialization, so I am left
viewing the blinking light logo and never get the opportunity to log
into the system.  I have applied every update to 19-10 as it has become
available and the problem persists.  The only way I can get the system
to come up is to press the ESC key to get to the GRUB menu and then boot
from the GRUB menu.  In that case the system comes up normally.

Also for some reason when I do get to the GRUB menu I am unable to
select Advanced Options.  Pressing down skips to Memory Test.

This is only a minor annoyance but I would like to know what
documentation to collect to understand why I can boot the system from
the GRUB menu but not by default.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: ubuntu-release-upgrader-core 1:19.10.15.4
ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18
Uname: Linux 5.3.0-46-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.8
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr  9 15:45:41 2020
InstallationDate: Installed on 2020-02-09 (59 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade eoan third-party-packages

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https://bugs.launchpad.net/bugs/1871914

Title:
  gnome does not complete initialization

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  I installed Ubuntu 19-10 on a slightly-used Dell Optiplex 9020.  When
  I boot normally Gnome does not complete initialization, so I am left
  viewing the blinking light logo and never get the opportunity to log
  into the system.  I have applied every update to 19-10 as it has
  become available and the problem persists.  The only way I can get the
  system to come up is to press the ESC key to get to the GRUB menu and
  then boot from the GRUB menu.  In that case the system comes up
  normally.

  Also for some reason when I do get to the GRUB menu I am unable to
  select Advanced Options.  Pressing down skips to Memory Test.

  This is only a minor annoyance but I would like to know what
  documentation to collect to understand why I can boot the system from
  the GRUB menu but not by default.

  ProblemType: Bug
  DistroRelease: Ubuntu 19.10
  Package: ubuntu-release-upgrader-core 1:19.10.15.4
  ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18
  Uname: Linux 5.3.0-46-generic x86_64
  ApportVersion: 2.20.11-0ubuntu8.8
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Apr  9 15:45:41 2020
  InstallationDate: Installed on 2020-02-09 (59 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_CA:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_CA.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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