[Bug 1858219] [NEW] dell vostro 15 3568 touchpad not wrking after regular update, external mouse is working fine.

Dhananjay Dandapat 1858219 at bugs.launchpad.net
Fri Jan 3 16:40:22 UTC 2020 

Public bug reported:

Yesterday I have updated my laptop after which had to reboot the system.
After system restart touchpad is not working, tried with external mouse
which is working fine also started with recovery mode that is also
woring fine.

Install synaptics and dependent packages related to input still issue
remain same.

As of now using external mouse.

please find below findings

dhananjay at dhananjay-Vostro-15-3568:~$ xinput --list 
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ Microsoft Basic Optical Mouse           	id=10	[slave  pointer  (2)]
⎜   ↳ Synaptics TM3253-001                    	id=12	[slave  pointer  (2)]
⎜   ↳ SynPS/2 Synaptics TouchPad              	id=16	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Video Bus                               	id=7	[slave  keyboard (3)]
    ↳ Power Button                            	id=8	[slave  keyboard (3)]
    ↳ Sleep Button                            	id=9	[slave  keyboard (3)]
    ↳ Integrated Webcam: Integrated W         	id=11	[slave  keyboard (3)]
    ↳ Intel HID events                        	id=13	[slave  keyboard (3)]
    ↳ Dell WMI hotkeys                        	id=14	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=15	[slave  keyboard (3)]
    ↳ FC:58:FA:64:CB:8E                       	id=17	[slave  keyboard (3)]


xserver-common/bionic-updates,bionic-updates,now 2:1.19.6-1ubuntu4.3 all [installed]
xserver-xephyr/bionic-updates,now 2:1.19.6-1ubuntu4.3 amd64 [installed]
xserver-xorg/bionic-updates,now 1:7.7+19ubuntu7.1 amd64 [installed]
xserver-xorg-core/bionic-updates,now 2:1.19.6-1ubuntu4.3 amd64 [installed]
xserver-xorg-input-all/bionic-updates,now 1:7.7+19ubuntu7.1 amd64 [installed]
xserver-xorg-input-evdev/bionic,now 1:2.10.5-1ubuntu1 amd64 [installed]
xserver-xorg-input-libinput/bionic,now 0.27.1-1 amd64 [installed]
xserver-xorg-input-mouse/bionic,now 1:1.9.2-1 amd64 [installed]
xserver-xorg-input-multitouch/bionic,now 1.0~rc3-1 amd64 [installed]
xserver-xorg-input-synaptics/bionic,now 1.9.0-1ubuntu1 amd64 [installed]
xserver-xorg-input-wacom/bionic,now 1:0.36.1-0ubuntu1 amd64 [installed]
xserver-xorg-legacy/bionic-updates,now 2:1.19.6-1ubuntu4.3 amd64 [installed]
xserver-xorg-video-all/bionic-updates,now 1:7.7+19ubuntu7.1 amd64 [installed]
xserver-xorg-video-amdgpu/bionic,now 18.0.1-1 amd64 [installed]
xserver-xorg-video-ati/bionic,now 1:18.0.1-1 amd64 [installed]
xserver-xorg-video-fbdev/bionic,now 1:0.4.4-1build6 amd64 [installed]
xserver-xorg-video-intel/bionic,now 2:2.99.917+git20171229-1 amd64 [installed]
xserver-xorg-video-nouveau/bionic,now 1:1.0.15-2 amd64 [installed]
xserver-xorg-video-qxl/bionic,now 0.1.5-2build1 amd64 [installed]
xserver-xorg-video-radeon/bionic,now 1:18.0.1-1 amd64 [installed]
xserver-xorg-video-vesa/bionic,now 1:2.3.4-1build3 amd64 [installed]
xserver-xorg-video-vmware/bionic,now 1:13.2.1-1build1 amd64 [installed]
xul-ext-ubufox/bionic,bionic,now 3.4-0ubuntu1.17.10.1 all [installed]

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-release-upgrader-core 1:18.04.36
ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
Uname: Linux 4.15.0-72-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Fri Jan  3 22:00:35 2020
InstallationDate: Installed on 2018-12-29 (369 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: ubuntu-release-upgrader
UpgradeStatus: No upgrade log present (probably fresh install)
VarLogDistupgradeAptlog:
 Log time: 2020-01-03 21:10:14.343824
 Starting pkgProblemResolver with broken count: 0
 Starting 2 pkgProblemResolver with broken count: 0
 Done

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug bionic dist-upgrade

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https://bugs.launchpad.net/bugs/1858219

Title:
  dell vostro 15 3568 touchpad not wrking after regular update, external
  mouse is working fine.

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Yesterday I have updated my laptop after which had to reboot the
  system. After system restart touchpad is not working, tried with
  external mouse which is working fine also started with recovery mode
  that is also woring fine.

  Install synaptics and dependent packages related to input still issue
  remain same.

  As of now using external mouse.

  please find below findings

  dhananjay at dhananjay-Vostro-15-3568:~$ xinput --list 
  ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
  ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
  ⎜   ↳ Microsoft Basic Optical Mouse           	id=10	[slave  pointer  (2)]
  ⎜   ↳ Synaptics TM3253-001                    	id=12	[slave  pointer  (2)]
  ⎜   ↳ SynPS/2 Synaptics TouchPad              	id=16	[slave  pointer  (2)]
  ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
      ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
      ↳ Power Button                            	id=6	[slave  keyboard (3)]
      ↳ Video Bus                               	id=7	[slave  keyboard (3)]
      ↳ Power Button                            	id=8	[slave  keyboard (3)]
      ↳ Sleep Button                            	id=9	[slave  keyboard (3)]
      ↳ Integrated Webcam: Integrated W         	id=11	[slave  keyboard (3)]
      ↳ Intel HID events                        	id=13	[slave  keyboard (3)]
      ↳ Dell WMI hotkeys                        	id=14	[slave  keyboard (3)]
      ↳ AT Translated Set 2 keyboard            	id=15	[slave  keyboard (3)]
      ↳ FC:58:FA:64:CB:8E                       	id=17	[slave  keyboard (3)]


  xserver-common/bionic-updates,bionic-updates,now 2:1.19.6-1ubuntu4.3 all [installed]
  xserver-xephyr/bionic-updates,now 2:1.19.6-1ubuntu4.3 amd64 [installed]
  xserver-xorg/bionic-updates,now 1:7.7+19ubuntu7.1 amd64 [installed]
  xserver-xorg-core/bionic-updates,now 2:1.19.6-1ubuntu4.3 amd64 [installed]
  xserver-xorg-input-all/bionic-updates,now 1:7.7+19ubuntu7.1 amd64 [installed]
  xserver-xorg-input-evdev/bionic,now 1:2.10.5-1ubuntu1 amd64 [installed]
  xserver-xorg-input-libinput/bionic,now 0.27.1-1 amd64 [installed]
  xserver-xorg-input-mouse/bionic,now 1:1.9.2-1 amd64 [installed]
  xserver-xorg-input-multitouch/bionic,now 1.0~rc3-1 amd64 [installed]
  xserver-xorg-input-synaptics/bionic,now 1.9.0-1ubuntu1 amd64 [installed]
  xserver-xorg-input-wacom/bionic,now 1:0.36.1-0ubuntu1 amd64 [installed]
  xserver-xorg-legacy/bionic-updates,now 2:1.19.6-1ubuntu4.3 amd64 [installed]
  xserver-xorg-video-all/bionic-updates,now 1:7.7+19ubuntu7.1 amd64 [installed]
  xserver-xorg-video-amdgpu/bionic,now 18.0.1-1 amd64 [installed]
  xserver-xorg-video-ati/bionic,now 1:18.0.1-1 amd64 [installed]
  xserver-xorg-video-fbdev/bionic,now 1:0.4.4-1build6 amd64 [installed]
  xserver-xorg-video-intel/bionic,now 2:2.99.917+git20171229-1 amd64 [installed]
  xserver-xorg-video-nouveau/bionic,now 1:1.0.15-2 amd64 [installed]
  xserver-xorg-video-qxl/bionic,now 0.1.5-2build1 amd64 [installed]
  xserver-xorg-video-radeon/bionic,now 1:18.0.1-1 amd64 [installed]
  xserver-xorg-video-vesa/bionic,now 1:2.3.4-1build3 amd64 [installed]
  xserver-xorg-video-vmware/bionic,now 1:13.2.1-1build1 amd64 [installed]
  xul-ext-ubufox/bionic,bionic,now 3.4-0ubuntu1.17.10.1 all [installed]

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: ubuntu-release-upgrader-core 1:18.04.36
  ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
  Uname: Linux 4.15.0-72-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.9
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Jan  3 22:00:35 2020
  InstallationDate: Installed on 2018-12-29 (369 days ago)
  InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_IN:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_IN
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: ubuntu-release-upgrader
  UpgradeStatus: No upgrade log present (probably fresh install)
  VarLogDistupgradeAptlog:
   Log time: 2020-01-03 21:10:14.343824
   Starting pkgProblemResolver with broken count: 0
   Starting 2 pkgProblemResolver with broken count: 0
   Done

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