[Bug 1234628] Re: Crash Report from kernel update lost after internet connection dropped

[Marcus Tomlinson]

This release of Ubuntu is no longer receiving maintenance updates. If
this is still an issue on a maintained version of Ubuntu please let us
know.

** Changed in: apport (Ubuntu)
       Status: New => Incomplete

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Title:
  Crash Report from kernel update lost after internet connection dropped

Status in apport package in Ubuntu:
  Incomplete

Bug description:
  Kernel update gave an error after reset.
  Apport began compiling a crash report.
  My internet connection dropped while Apport was compiling the report.
  Apport then asked me to approve the report filing.
  I told it to go ahead.
  Apport failed because there wasn't an internet connection. It went away and didn't come back. I now cannot be sure that there has not been a serious problem during the kernel update, and that this has not been reported. An important error report may have been lost forever. Even if it is an unimportant error report, my system has been wasting my time.

  --------------------------------------------------------------------------
  Here's a more detailed description of what happened:
  --------------------------------------------------------------------------

  Software updater ignored message to install
  Had 10 updates. I said entered password and pressed return for <install>. It went away. It din't install. It came back and said there were now 20 updates. I entered password and pressed return for <install>. I wondered if I had entered the last char of the passwd incorrectly. It was one of those moments where you rattle it out and it could have gone 50/50 on the last char. SU then crashed.

  Error:

  "
  The task cannot be monitored or controlled.
  The connection to the daemon was lost. The background daemon probably crashed.
  <settings><OK>"

  I opened the settings. But this wasn't much use to me in this
  situation. I was none the wiser.

  Unusual context: my computer has not been reset for a couple or three
  days.

  Reset computer.
  It said 23 updates available. I told it to install.
  (There was here a counterveilling circumstance. My internet connection wasn't on, so SU bailed. So I told it to install again.)
  They installed.
  But it gave an error at the end: "Package operation failed: the installation or removal of a software package failed."

  Did not say what package failed or why.
  Pressed <OK>

  On restart Apport reported a crash. It said there had been a problem
  updating the kernel image. I had a brief look at the report as I was
  filing it. It was concerned with the package Alsa. My internet
  connection had closed while the crash report was being compiled. I did
  not see this when I pressed the button file the report. Apport said it
  could not file a report because there wasn't a connection. It went
  away and did not come back.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: apport 2.9.2-0ubuntu8.3
  ProcVersionSignature: Ubuntu 3.8.0-31.46-generic 3.8.13.8
  Uname: Linux 3.8.0-31-generic x86_64
  ApportLog:
   
  ApportVersion: 2.9.2-0ubuntu8.3
  Architecture: amd64
  CrashReports:
   640:1000:110:93164:2013-10-01 17:24:06.357871055 +0100:2013-10-01 17:24:07.357871055 +0100:/var/crash/_usr_bin_recoll.1000.crash
   640:1000:110:2938023:2013-09-25 14:56:50.141231536 +0100:2013-09-25 14:56:51.141231536 +0100:/var/crash/_usr_bin_thunar.1000.crash
   640:1000:110:1403682:2013-09-27 11:11:57.924093008 +0100:2013-09-27 11:11:58.924093008 +0100:/var/crash/_usr_bin_xfdesktop.1000.crash
   640:0:110:880678:2013-10-03 10:51:23.886723279 +0100:2013-10-03 10:51:24.886723279 +0100:/var/crash/linux-image-extra-3.8.0-31-generic.0.crash
   644:0:110:0:2013-10-03 10:52:55.314726614 +0100:2013-10-03 10:52:55.314726614 +0100:/var/crash/linux-image-extra-3.8.0-31-generic.0.upload
  Date: Thu Oct  3 11:07:19 2013
  InstallationDate: Installed on 2012-11-28 (308 days ago)
  InstallationMedia: Xubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.1)
  MarkForUpload: True
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: Upgraded to raring on 2013-05-14 (141 days ago)

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