[Bug 1174019] Re: Crash reporter itself crashes and/or fails to show any information about the generated bug report

[Marcus Tomlinson]

This release of Ubuntu is no longer receiving maintenance updates. If
this is still an issue on a maintained version of Ubuntu please let us
know.

** Changed in: apport (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to apport in Ubuntu.
https://bugs.launchpad.net/bugs/1174019

Title:
  Crash reporter itself crashes and/or fails to show any information
  about the generated bug report

Status in apport package in Ubuntu:
  Incomplete

Bug description:
  When some system program crashes (which is pretty often) (e.g. #1162761), a popup appears saying a crash report will be sent. However, either of these happen:
  - half of the time the crash reporter itself crashes: another window appears saying that the crash reporter has crashed
  - the other half of the times, no clue is given about the status of the report. I would expect a browser window to open with the generated bug report in Launchpad, as apport does. Or a confirmation message, and information about how to access the generated bug report (if it is publicly accessible somewhere; if it isn't then it should be). Or, if the report fails to be sent, then an error message must be shown AND the user must be pointed to where the crash information has been stored, so that I can send it manually or attach it to a manually generated bug report.

  Please don't underestimate the importance of this bug (as you usually
  do with critical bugs). This prevents the most critical bugs from
  being reported, and hence fixed.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: apport 2.6.1-0ubuntu10
  ProcVersionSignature: Ubuntu 3.5.0-28.47-generic 3.5.7.9
  Uname: Linux 3.5.0-28-generic i686
  NonfreeKernelModules: nvidia
  ApportLog:
   ERROR: apport (pid 9145) Sun Apr 28 19:47:32 2013: called for pid 544, signal 6, core limit 0
   ERROR: apport (pid 9145) Sun Apr 28 19:47:32 2013: executable: /bin/ntfs-3g (command line "/sbin/mount.ntfs /dev/sda5 /media/DATA -o rw,nosuid,nodev,users,uid=1000,dmask=000,fmask=000")
   ERROR: apport (pid 9145) Sun Apr 28 19:47:32 2013: is_closing_session(): no DBUS_SESSION_BUS_ADDRESS in environment
   ERROR: apport (pid 9145) Sun Apr 28 19:47:33 2013: wrote report /var/crash/_bin_ntfs-3g.0.crash
  ApportVersion: 2.6.1-0ubuntu10
  Architecture: i386
  CrashReports:
   640:0:125:1436820:2013-04-28 19:48:09.590768000 +0200:2013-04-28 19:48:14.534787770 +0200:/var/crash/_bin_ntfs-3g.0.crash
   644:0:125:0:2013-04-28 19:48:13.458782440 +0200:2013-04-28 19:48:13.458782440 +0200:/var/crash/_bin_ntfs-3g.0.upload
   600:115:125:0:2013-04-28 19:48:17.918804528 +0200:2013-04-28 19:48:17.918804528 +0200:/var/crash/_bin_ntfs-3g.0.uploaded
  Date: Sun Apr 28 19:58:18 2013
  InstallationDate: Installed on 2010-06-23 (1040 days ago)
  InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
  MarkForUpload: True
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: apport
  UpgradeStatus: Upgraded to quantal on 2013-01-13 (105 days ago)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1174019/+subscriptions