[Bug 198694] Re: apport: Explain how to send crash reports that belong to root

[Marcus Tomlinson]

This release of Ubuntu is no longer receiving maintenance updates. If
this is still an issue on a maintained version of Ubuntu please let us
know.

** Changed in: apport (Ubuntu)
       Status: Triaged => Incomplete

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https://bugs.launchpad.net/bugs/198694

Title:
  apport: Explain how to send crash reports that belong to root

Status in apport package in Ubuntu:
  Incomplete

Bug description:
  Binary package hint: apport

  When you try to open a crash report for which you don't have
  sufficient permissions, apport (since version 0.99) will show a user
  interface error message (see apport 0.103, file ui.py, line 231). The
  message however does not explain how to upload the crash report in
  question.

  In the common scenario when a program running as root has crashed, a
  novice user will have no clue how to report the crash. Novice users
  don't know they can open a terminal and run something like 'gksudo
  gnome-open /var/crash/foobar.0.crash' or 'sudo chown username:username
  /var/crash/foobar.0.crash'.

  The error message should guide the user and tell her how to proceed to
  overcome the error. If the instructions are short, it can just show
  them immediately. If the instructions become too long for an error
  message, it can refer the user to a specific page in the help system.

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