[Bug 1871914] Re: gnome does not complete initialization

[James Cobban]

Just a reminder that I am waiting for instructions as to what
documentation to collect for this problem.  Ubuntu 19.10 STILL does not
complete Gnome initialization unless I press ESC during power on to get
to the grub menu.  Why does Gnome complete in that situation but not in
the default?

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Title:
  gnome does not complete initialization

Status in grub2 package in Ubuntu:
  New

Bug description:
  I installed Ubuntu 19-10 on a slightly-used Dell Optiplex 9020.  When
  I boot normally Gnome does not complete initialization, so I am left
  viewing the blinking light logo and never get the opportunity to log
  into the system.  I have applied every update to 19-10 as it has
  become available and the problem persists.  The only way I can get the
  system to come up is to press the ESC key to get to the GRUB menu and
  then boot from the GRUB menu.  In that case the system comes up
  normally.

  Also for some reason when I do get to the GRUB menu I am unable to
  select Advanced Options.  Pressing down skips to Memory Test.

  This is only a minor annoyance but I would like to know what
  documentation to collect to understand why I can boot the system from
  the GRUB menu but not by default.

  ProblemType: Bug
  DistroRelease: Ubuntu 19.10
  Package: ubuntu-release-upgrader-core 1:19.10.15.4
  ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18
  Uname: Linux 5.3.0-46-generic x86_64
  ApportVersion: 2.20.11-0ubuntu8.8
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Apr  9 15:45:41 2020
  InstallationDate: Installed on 2020-02-09 (59 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_CA:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_CA.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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