[Bug 1900208] [NEW] After updating from 18.04 LTS to 20.04.01 LTS, I lost sound output at rear green jack. Also file folders and files have to be double-clicked not once but 2 times to open.

[Julie Bennett]

Public bug reported:

The sound card is the Realtek ALC 887 8-channel High Def on a ASUS M5
A97 R2.0 motherboard.  When I check sound settings in settings, output
device is listed as "Dummy Output" and I cannot change it. Test speakers
and nothing.  I'm assuming that the upgrade got rid of what it thought
was out of date drivers ?

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubuntu-release-upgrader-core 1:20.04.25
ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65
Uname: Linux 5.4.0-51-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
CasperMD5CheckResult: skip
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 16 16:27:59 2020
InstallationDate: Installed on 2018-08-25 (783 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: Upgraded to focal on 2020-10-13 (3 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade focal

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https://bugs.launchpad.net/bugs/1900208

Title:
  After updating from 18.04 LTS to 20.04.01 LTS, I lost sound output at
  rear green jack.  Also file folders and files have to be double-
  clicked not once but 2 times to open.

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  The sound card is the Realtek ALC 887 8-channel High Def on a ASUS M5
  A97 R2.0 motherboard.  When I check sound settings in settings, output
  device is listed as "Dummy Output" and I cannot change it. Test
  speakers and nothing.  I'm assuming that the upgrade got rid of what
  it thought was out of date drivers ?

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: ubuntu-release-upgrader-core 1:20.04.25
  ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65
  Uname: Linux 5.4.0-51-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.9
  Architecture: amd64
  CasperMD5CheckResult: skip
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Oct 16 16:27:59 2020
  InstallationDate: Installed on 2018-08-25 (783 days ago)
  InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
  PackageArchitecture: all
  ProcEnviron:
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: Upgraded to focal on 2020-10-13 (3 days ago)
  VarLogDistupgradeTermlog:

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