[Bug 1900782] Re: Ubuntu installer crashed

[Sridhar Gollamudi]

Hello Chris,

Thanks for your detailed response. It's interesting that you did not
receive any details regarding the installation failure, since the error
message that I got said that a bug report with all details about the
failure was being sent. At present I am not able to boot into Ubuntu; I
will try again, and if successful, run the diagnostic that you suggested.

Best,
Sri

On Tue, Oct 20, 2020 at 10:30 PM Chris Guiver <1900782 at bugs.launchpad.net>
wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Please execute the following command only once, as it
> will automatically gather debugging information, in a terminal:
>
> apport-collect 1900782
>
> When reporting bugs in the future please use apport by using 'ubuntu-
> bug' and the name of the package affected. You can learn more about this
> functionality at https://wiki.ubuntu.com/ReportingBugs.
>
>
> We have no details as to what release you tried, if a desktop, server or
> other release, what ISO was used, nor if you validated your ISO before
> writing to your installation media, or validated the write after written to
> installation media. I personally find the write to installation media the
> most in needing of check, but you've provided no details as to what checks
> you made (let alone what you tried to install).
>
> I'm marking this bug incomplete, please change it to "New" once you've
> run the `apport-collect` step, though I suspect it's not a bug, but user
> procedure error.
>
> Bug reporting is mostly about finding & fixing problems thus preventing
> future users from hitting the same bug.
>
> I suspect a Support site would be more appropriate, eg.
> https://answers.launchpad.net/ubuntu. You can also find help with your
> problem in the support forum of your local Ubuntu community
> http://loco.ubuntu.com/ or asking at https://askubuntu.com or
> https://ubuntuforums.org, or for more support options please look at
> https://discourse.ubuntu.com/t/community-support/709
>
> ** Changed in: glibc (Ubuntu)
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1900782
>
> Title:
>   Ubuntu installer crashed
>
> Status in glibc package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I was trying to install Ubuntu on my new Dell XPS 15 laptop which came
>   with Windows 10 Professional. I performed the following before the
>   crash:
>
>   1. Created a bootable USB drive with Ubuntu
>   2. Disabled secure boot on Windows
>   3. Changed the storage controller protocol from RST to AHCI
>   4. Turned off BitLocker
>   5. Ran Ubuntu installer
>
>   Please let me know what went wrong and how I could get my computer to
>   work as intended.
>
>   Thanks,
>   Sri
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/glibc/+bug/1900782/+subscriptions
>

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to glibc in Ubuntu.
https://bugs.launchpad.net/bugs/1900782

Title:
  Ubuntu installer crashed

Status in glibc package in Ubuntu:
  Incomplete

Bug description:
  I was trying to install Ubuntu on my new Dell XPS 15 laptop which came
  with Windows 10 Professional. I performed the following before the
  crash:

  1. Created a bootable USB drive with Ubuntu
  2. Disabled secure boot on Windows
  3. Changed the storage controller protocol from RST to AHCI
  4. Turned off BitLocker 
  5. Ran Ubuntu installer

  Please let me know what went wrong and how I could get my computer to
  work as intended.

  Thanks,
  Sri

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/glibc/+bug/1900782/+subscriptions