[Bug 1897803] [NEW] Could not upgrade Ubuntu version. I am still a student learning; idk what's wrong.

[Sandy]

Public bug reported:

It states that I have unofficial software I need to purge. I don't know
how to check if there is software and how to purge if I need to. Please
be patient with me, I am still a young student who is learning.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-release-upgrader-core 1:18.04.38
ProcVersionSignature: Ubuntu 5.4.0-48.52~18.04.1-generic 5.4.60
Uname: Linux 5.4.0-48-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.17
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Tue Sep 29 17:22:13 2020
InstallationDate: Installed on 2020-02-08 (234 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to bionic on 2020-09-29 (0 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug bionic dist-upgrade third-party-packages

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https://bugs.launchpad.net/bugs/1897803

Title:
  Could not upgrade Ubuntu version. I am still a student learning; idk
  what's wrong.

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  It states that I have unofficial software I need to purge. I don't
  know how to check if there is software and how to purge if I need to.
  Please be patient with me, I am still a young student who is learning.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: ubuntu-release-upgrader-core 1:18.04.38
  ProcVersionSignature: Ubuntu 5.4.0-48.52~18.04.1-generic 5.4.60
  Uname: Linux 5.4.0-48-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.17
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Sep 29 17:22:13 2020
  InstallationDate: Installed on 2020-02-08 (234 days ago)
  InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to bionic on 2020-09-29 (0 days ago)
  VarLogDistupgradeTermlog:

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