[Bug 1940724] Re: 20.04.2 does not connect HP OfficeJet Pro 7740 scanner via USB2

[Chris Guiver]

Thank you for taking the time to report this bug and helping to make
Ubuntu better.

Bug reporting is mostly about finding & fixing problems thus preventing
future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg.
https://answers.launchpad.net/ubuntu. You can also find help with your
problem in the support forum of your local Ubuntu community
http://loco.ubuntu.com/ or asking at https://askubuntu.com or
https://ubuntuforums.org, or for more support options please look at
https://discourse.ubuntu.com/t/community-support/709

You've tagged the issue relates to a release-upgrade from one release to
another, eg. 19.10 to 20.04, or 18.04 to 20.04, but you see to be
running the same 20.04.2 you installed so haven't used the ubuntu-
release-upgrader yet.  I'll switch package to 'linux' (ie. kernel) but I
suspect you'd benefit more from support.

The Ubuntu-MATE community discourse can be found at https://ubuntu-
mate.community/ where help can also be sought.

** Package changed: ubuntu-release-upgrader (Ubuntu) => linux (Ubuntu)

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https://bugs.launchpad.net/bugs/1940724

Title:
  20.04.2 does not connect HP OfficeJet Pro 7740 scanner via USB2

Status in linux package in Ubuntu:
  New

Bug description:
  I am trying Ubuntu MATE 20.04.2 to see what works and what is broken.

  My scanner is an HP OfficeJet Pro 7740 scanner connected to my ASUS
  A88XM-A motherboard via USB2 cable.

  With previous releases, I use VueScan Pro. Work fine. With 20.04.2 it
  cannot find my scanner at all. I tried the bundled Document Scanner
  app. It finds the scanner but cannot connect to it to actually scan.

  Apparently, something is wrong with connecting a scanner with a USB
  cable.

  If you need more information, please tell me how to get it and send it
  to you.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: ubuntu-release-upgrader-core 1:20.04.35
  ProcVersionSignature: Ubuntu 5.8.0-50.56~20.04.1-generic 5.8.18
  Uname: Linux 5.8.0-50-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.18
  Architecture: amd64
  CasperMD5CheckResult: skip
  CrashDB: ubuntu
  CurrentDesktop: MATE
  Date: Fri Aug 20 18:56:53 2021
  InstallationDate: Installed on 2021-04-17 (125 days ago)
  InstallationMedia: Ubuntu-MATE 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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