[Bug 1911578] Re: Cannot install Ubuntu 16.04 Alongside Pre-Installed Windows 10

[Chris Guiver]

Thank you for taking the time to report this bug and helping to make
Ubuntu better. Please execute the following command only once, as it
will automatically gather debugging information, in a terminal:

apport-collect 1911578

When reporting bugs in the future please use apport by using 'ubuntu-
bug' and the name of the package affected. You can learn more about this
functionality at https://wiki.ubuntu.com/ReportingBugs.

I've marked this incomplete, once you have completed the apport-collect
step, you can change the status back to "New".  If you believe I'm in
error or otherwise, please leave a comment as to why.  Using built-in
tools on the Ubuntu ISOs and install media, cause logs & details of your
system to be uploaded, the `apport-collect` when run on the machine you
installed/attempted-install on will attempt to get details as to your
issue, Currently no such details are available

I suspect a Support site would be more appropriate, eg.
https://answers.launchpad.net/ubuntu. You can also find help with your
problem in the support forum of your local Ubuntu community
http://loco.ubuntu.com/ or asking at https://askubuntu.com or
https://ubuntuforums.org, or for more support options please look at
https://discourse.ubuntu.com/t/community-support/709


** Package changed: ubuntu => ubiquity (Ubuntu)

** Changed in: ubiquity (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1911578

Title:
  Cannot install Ubuntu 16.04 Alongside Pre-Installed Windows 10

Status in linux package in Ubuntu:
  New

Bug description:
  Hello.

  I am trying to install Ubuntu 16.04.4 LTS from USB (which has been
  used successfully in the past) alongside pre-installed Windows 10 on a
  new Acer Aspire TC-895-EB11 desktop.

  I expected that the install process would recognize the free partition
  created on the GPT disk, but it does not.

  I reviewed and followed the steps in this guide
  (https://askubuntu.com/questions/221835/how-do-i-install-ubuntu-
  alongside-a-pre-installed-windows-with-uefi) - no change.  I disabled
  Secure Boot in the BIOS - no change. The drive & partitions do not
  appear to be recognized by Ubuntu.

  As recommended in the guide, I am submitting this bug report.  Any
  assistance would be much appreciated! I only purchased this desktop to
  run Ubuntu, but would prefer to keep the Windows 10 partition usable
  in case I ever want to use it.

  Thanks!

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