[Bug 1938100] Re: Unable to print to usb connected HP Deskjet 2621

[Chris Guiver]

Thank you for taking the time to report this bug and helping to make
Ubuntu better.

Bug reporting is mostly about finding & fixing problems thus preventing
future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg.
https://answers.launchpad.net/ubuntu. You can also find help with your
problem in the support forum of your local Ubuntu community
http://loco.ubuntu.com/ or asking at https://askubuntu.com or
https://ubuntuforums.org, or for more support options please look at
https://discourse.ubuntu.com/t/community-support/709

You tagged the `ubiquity` package and an installer issue; though it's
been a couple of days since you installed your system, and you mention
only printing issues.  I've changed the status to 'incomplete', I
suggest you seek support.

** Changed in: ubiquity (Ubuntu)
       Status: New => Incomplete

** Package changed: ubiquity (Ubuntu) => ubuntu

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubiquity in Ubuntu.
https://bugs.launchpad.net/bugs/1938100

Title:
  Unable to print to usb connected HP Deskjet 2621

Status in Ubuntu:
  Incomplete

Bug description:
  I can print over wifi to the  HP Deskjet 2621

  1. However, Unable to print to usb connected HP Deskjet 2621
  As soon as an attempt is made to reference the printer on the usb port or print over usb, the usb port is crashed/locked

  The problem seems to be with usblp, ippusbxd and apparmor

  If usblp is blacklisted, removed and apt remove ippusbxd is performed,
  the printer on the usb port can be referenced or printed to
  successfully.

  However, ippusbxd is required:
  a. to enable modification of network settings (Advanced Network Configuration)
  b. when a ghost printer is selected, causes message 'Getting printer information....' in application print dialog window (more accurately - fails to communicate with usb connected printer in print dialog window)

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: ubiquity (not installed)
  ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18
  Uname: Linux 5.8.0-63-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.18
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: XFCE
  Date: Tue Jul 27 09:05:23 2021
  InstallCmdLine: file=/cdrom/preseed/xubuntu.seed initrd=/casper/initrd quiet splash --- maybe-ubiquity
  InstallationDate: Installed on 2021-07-24 (2 days ago)
  InstallationMedia: Xubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
  SourcePackage: ubiquity
  Symptom: installation
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+bug/1938100/+subscriptions