[Bug 1946829] [NEW] Gnome shell crashed during upgrade from 21.04 to 21.10 Beta

[Omer Mano]

Public bug reported:

During my upgrade from 20.04 to 21.10, Gnome shell crashed and could not
recover. I was therefore unable to see my upgrade progress. I waited
until my hard drive activity light stopped turning on and then restarted
the computer, but the installer was not finished and I ended up with a
non-booting system. I was able to recover by booting with a previous
kernel.

ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: ubuntu-release-upgrader-core 1:21.10.8
ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14
Uname: Linux 5.13.0-19-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu70
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Tue Oct 12 23:12:35 2021
InstallationDate: Installed on 2020-06-23 (476 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: Upgraded to impish on 2021-10-13 (0 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade impish

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubuntu-release-upgrader in
Ubuntu.
https://bugs.launchpad.net/bugs/1946829

Title:
  Gnome shell crashed during upgrade from 21.04 to 21.10 Beta

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  During my upgrade from 20.04 to 21.10, Gnome shell crashed and could
  not recover. I was therefore unable to see my upgrade progress. I
  waited until my hard drive activity light stopped turning on and then
  restarted the computer, but the installer was not finished and I ended
  up with a non-booting system. I was able to recover by booting with a
  previous kernel.

  ProblemType: Bug
  DistroRelease: Ubuntu 21.10
  Package: ubuntu-release-upgrader-core 1:21.10.8
  ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14
  Uname: Linux 5.13.0-19-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.11-0ubuntu70
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Oct 12 23:12:35 2021
  InstallationDate: Installed on 2020-06-23 (476 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: Upgraded to impish on 2021-10-13 (0 days ago)
  VarLogDistupgradeTermlog:

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/1946829/+subscriptions