[Bug 1969477] Re: apport-collect needs to be able to save logs to a file instead of requiring a launchpad connection

[Brian Murray]

If direct access to Launchpad is blocked how was a bug report filed in
the first place? apport-collect is designed to gather information from a
system about an existing bug report. Additionally, apport-collect looks
at the bug report in Launchpad to determine which package is affected
and to to determine which apport-package hook to run. Without the
connection Launchpad only general information about the system would be
gathered.

** Changed in: apport (Ubuntu)
       Status: New => Incomplete

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Title:
  apport-collect needs to be able to save logs to a file instead of
  requiring a launchpad connection

Status in apport package in Ubuntu:
  Incomplete

Bug description:
  We very often tell our hardware partners to "file a bug" when they
  encounter issues.  This requires them to run apport-collect to gather
  and submit logs for the bug.

  However, very often, the hardware that has the problem is in a lab
  that has tight security restrictions and direct access to launchpad is
  blocked.  This makes it nearly impossible for them to gather any
  requested logs, since apport-collect requires a direct line to
  Launchpad.

  apport-collect needs to adopt the --save feature of apport-bug/ubuntu-
  bug to save the prescribed logs and system data in a tarball that can
  then be attached to a bug after the fact.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: apport 2.20.11-0ubuntu27.23
  ProcVersionSignature: Ubuntu 5.4.0-100.113-generic 5.4.166
  Uname: Linux 5.4.0-100-generic x86_64
  NonfreeKernelModules: lkp_Ubuntu_5_4_0_100_113_generic_85 zfs zunicode zavl icp nvidia_modeset zcommon znvpair nvidia
  ApportLog:
   
  ApportVersion: 2.20.11-0ubuntu27.23
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Apr 19 10:25:54 2022
  InstallationDate: Installed on 2016-02-11 (2258 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160210)
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

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