[Bug 1987729] [NEW] installer crashed

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got installer crashed message. Now I can only operate in temporary user mode.
When I open laptop I only get the screensaver photo, there are no program tabs ie nothing to open.
In temporary mode only one page opens but there is NO sound.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubiquity 20.04.15.19
ProcVersionSignature: Ubuntu 5.4.0-125.141-generic 5.4.195
Uname: Linux 5.4.0-125-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Aug 26 14:42:32 2022
InstallCmdLine: BOOT_IMAGE=(hd0,gpt4)/casper/vmlinuz.efi file=/cdrom/preseed/ubuntu.seed boot=casper only-ubiquity quiet splash oem-config/enable=true ---
InstallationDate: Installed on 2017-12-21 (1708 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
SourcePackage: ubiquity
UpgradeStatus: Upgraded to focal on 2022-05-30 (87 days ago)

** Affects: ubiquity (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug focal oem-config ubiquity-2.21.63.4
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installer crashed
https://bugs.launchpad.net/bugs/1987729
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