[Bug 1959922] [NEW] Laptop freezes on reboot or shutdown

[Matvey Teplov]

Public bug reported:

HP Elitebook system freezes with the blank black screen. No reaction on
keys and only can be solved with the forced power off via a long press
of the power button (30 sec). Turning ACPI off for grub solves the
issue, but then the system runs on a single thread. Attempting to turn
off via BIOS results in a consistent crash. Not helping either if
attempting via PCI.

Description:	Ubuntu 20.04.3 LTS
Release:	20.04

acpi:
  Installed: (none)
  Candidate: 1.7-1.1
  Version table:
     1.7-1.1 500
        500 http://nl.archive.ubuntu.com/ubuntu focal/universe amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: acpid 1:2.0.32-1ubuntu1
ProcVersionSignature: Ubuntu 5.13.0-28.31~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-28-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: skip
Date: Thu Feb  3 18:28:33 2022
ExecutablePath: /usr/sbin/acpid
InstallationDate: Installed on 2022-02-01 (2 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
SourcePackage: acpid
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: acpid (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug focal

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https://bugs.launchpad.net/bugs/1959922

Title:
  Laptop freezes on reboot or shutdown

Status in acpid package in Ubuntu:
  New

Bug description:
  HP Elitebook system freezes with the blank black screen. No reaction
  on keys and only can be solved with the forced power off via a long
  press of the power button (30 sec). Turning ACPI off for grub solves
  the issue, but then the system runs on a single thread. Attempting to
  turn off via BIOS results in a consistent crash. Not helping either if
  attempting via PCI.

  Description:	Ubuntu 20.04.3 LTS
  Release:	20.04

  acpi:
    Installed: (none)
    Candidate: 1.7-1.1
    Version table:
       1.7-1.1 500
          500 http://nl.archive.ubuntu.com/ubuntu focal/universe amd64 Packages

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: acpid 1:2.0.32-1ubuntu1
  ProcVersionSignature: Ubuntu 5.13.0-28.31~20.04.1-generic 5.13.19
  Uname: Linux 5.13.0-28-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.21
  Architecture: amd64
  CasperMD5CheckResult: skip
  Date: Thu Feb  3 18:28:33 2022
  ExecutablePath: /usr/sbin/acpid
  InstallationDate: Installed on 2022-02-01 (2 days ago)
  InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
  SourcePackage: acpid
  UpgradeStatus: No upgrade log present (probably fresh install)

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