[Bug 1982977] [NEW] software updater gives an error message and stops

[Grant MacPherson]

Public bug reported:

Computer - Surface Pro 7

grant at grant-Surface-Pro-7:~$ lsb_release -rd
Description:	Ubuntu 20.04.4 LTS
Release:	20.04

The system has been working normally for over 2 years. As of June this year the following error message occurs when running the 'software updater'
‘Failed to download package files
Check your internet connection.’
The internet is working normally (updater shows available updates including kernel updates).

Since the system is not up to date I cannot upgrade.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: update-manager 1:20.04.10.10
Uname: Linux 5.17.9-surface x86_64
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 27 16:58:20 2022
ExecutablePath: /usr/bin/update-manager
InstallationDate: Installed on 2020-02-06 (902 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
InterpreterPath: /usr/bin/python3.8
PackageArchitecture: all
Python3Details: /usr/bin/python3.8, Python 3.8.10, python3-minimal, 3.8.2-0ubuntu2
PythonDetails: /usr/bin/python2.7, Python 2.7.18, python-is-python2, 2.7.17-4
SourcePackage: update-manager
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: update-manager (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug focal

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https://bugs.launchpad.net/bugs/1982977

Title:
  software updater gives an error message and stops

Status in update-manager package in Ubuntu:
  New

Bug description:
  Computer - Surface Pro 7

  grant at grant-Surface-Pro-7:~$ lsb_release -rd
  Description:	Ubuntu 20.04.4 LTS
  Release:	20.04

  The system has been working normally for over 2 years. As of June this year the following error message occurs when running the 'software updater'
  ‘Failed to download package files
  Check your internet connection.’
  The internet is working normally (updater shows available updates including kernel updates).

  Since the system is not up to date I cannot upgrade.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: update-manager 1:20.04.10.10
  Uname: Linux 5.17.9-surface x86_64
  ApportVersion: 2.20.11-0ubuntu27.24
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Jul 27 16:58:20 2022
  ExecutablePath: /usr/bin/update-manager
  InstallationDate: Installed on 2020-02-06 (902 days ago)
  InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  InterpreterPath: /usr/bin/python3.8
  PackageArchitecture: all
  Python3Details: /usr/bin/python3.8, Python 3.8.10, python3-minimal, 3.8.2-0ubuntu2
  PythonDetails: /usr/bin/python2.7, Python 2.7.18, python-is-python2, 2.7.17-4
  SourcePackage: update-manager
  UpgradeStatus: No upgrade log present (probably fresh install)

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