[Bug 1690512] Re: shutdown/restart/suspend freezes laptop on intel graphics

Tue Mar 8 18:01:41 UTC 2022

I'm closing this issue earlier than normal as I'm moving away from
reviewing bug reports that have received little or no attention in
recent times and there have been no comments to suggest that the
reported problem is still an issue when using a currently supported
release of Ubuntu.

Please feel to revert the status of this bug report to a previous status
if this is still an issue while using a currently supported release of
Ubuntu.

** Changed in: linux (Ubuntu)
       Status: Incomplete => Invalid

** Changed in: xorg (Ubuntu)
       Status: Incomplete => Invalid

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Title:
  shutdown/restart/suspend freezes laptop on intel graphics

Status in intel-microcode package in Ubuntu:
  Invalid
Status in linux package in Ubuntu:
  Invalid
Status in xorg package in Ubuntu:
  Invalid

Bug description:
  I'm not sure where to report this under, so please bear with me.
  Reporting this bug using ubuntu-bug just crashes my system if im using
  intel graphics, I had to switch to nvidia graphics just to file this
  bug report so the automatically attached log files may not be a good
  representation of the problem.

  I've attached the syslog and kern.log files below.

  PROBLEM:

  When using intel graphics:

  Whenever I close the laptop lid or restart / shutdown using GUI or
  terminal commands, it goes into a black screen with a single "_" at
  the top left corner, and hangs. Only long-pressing (hard reset) the
  power button would shut down the computer.

  However, when I use sudo prime-select nvidia to switch over to nvidia,
  everything works fine.log

  I have tried many things, and all do not work. I have attached the
  logs for /var/log/syslog and /var/log/kern.log below.

  Attempts so far:

  1)Tried installing new intel drivers from Updated kernel to 4.8 now
  missing firmware warnings --> Did not work. Issue persists

  2) Tried upgrading kernel from 4.8 to 4.10.15 --> Did not work.
  Problem got worse. Instead of the normal login screen, it gives a
  terminal login screen and hangs.

  3) Tried the fix to nvidia-prime
  https://askubuntu.com/a/884506/547039, but both the poweron.sh and
  poweroff.sh script hangs my laptop instead.

  4) Tried sudo swapoff -a && systemctl poweroff as a workaround, no
  avail.

  5) Tried changing GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" to
  GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force" Does not work
  either.

  Additional note:
  'sudo lshw -C display' on intel graphics outputs PCI(sysfs) then laptop freezes.

  LOG FILES:
  /var/log/syslog
  https://codeshare.io/5XOPwM

  /var/log/kern.log
  https://codeshare.io/aJp6nq

  specs:

  Intel 7700HQ, NVIDIA 1060GTX, kernel 4.8, Ubuntu 16.04

  Would really appreciate your help. Thank you!

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: xorg 1:7.7+13ubuntu3
  ProcVersionSignature: Ubuntu 4.8.0-51.54~16.04.1-generic 4.8.17
  Uname: Linux 4.8.0-51-generic x86_64
  NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
  .proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
  .proc.driver.nvidia.registry: Binary: ""
  .proc.driver.nvidia.version:
   NVRM version: NVIDIA UNIX x86_64 Kernel Module  381.22  Thu May  4 00:55:03 PDT 2017
   GCC version:  gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.4)
  .tmp.unity_support_test.0:

  ApportVersion: 2.20.1-0ubuntu2.5
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Sat May 13 17:06:20 2017
  DistUpgraded: Fresh install
  DistroCodename: xenial
  DistroVariant: ubuntu
  DkmsStatus:
   bbswitch, 0.8, 4.4.0-77-generic, x86_64: installed
   bbswitch, 0.8, 4.8.0-49-generic, x86_64: installed
   bbswitch, 0.8, 4.8.0-51-generic, x86_64: installed
   nvidia-381, 381.22, 4.8.0-51-generic, x86_64: installed
  EcryptfsInUse: Yes
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller])
     Subsystem: CLEVO/KAPOK Computer Device [1558:65a1]
   NVIDIA Corporation Device [10de:1c20] (rev a1) (prog-if 00 [VGA controller])
     Subsystem: CLEVO/KAPOK Computer Device [1558:65a1]
  InstallationDate: Installed on 2017-03-30 (43 days ago)
  InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 004: ID 04f2:b5a7 Chicony Electronics Co., Ltd
   Bus 001 Device 003: ID 8087:0a2b Intel Corp.
   Bus 001 Device 002: ID 0483:374b STMicroelectronics ST-LINK/V2.1 (Nucleo-F103RB)
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Aftershock P65xHP
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-51-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi=force vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/06/2017
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 1.05.04
  dmi.board.asset.tag: Tag 12345
  dmi.board.name: P65xHP
  dmi.board.vendor: Aftershock
  dmi.board.version: Not Applicable
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Aftershock
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.05.04:bd02/06/2017:svnAftershock:pnP65xHP:pvrNotApplicable:rvnAftershock:rnP65xHP:rvrNotApplicable:cvnAftershock:ct10:cvrN/A:
  dmi.product.name: P65xHP
  dmi.product.version: Not Applicable
  dmi.sys.vendor: Aftershock
  version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1
  version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
  version.xserver-xorg-core: xserver-xorg-core N/A
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
  version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
  xserver.bootTime: Sat May 13 17:04:14 2017
  xserver.configfile: /etc/X11/xorg.conf
  xserver.errors:

  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.18.4-1ubuntu6.1~16.04.1

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