[Bug 1965219] Re: gnome lock screen does not permit reentering password

Wed Mar 23 07:11:52 UTC 2022

It's again waking with a black screen in which only mouse and
Fn+Ctrl+Alt+F?? keys work.  I've attached the jountalctl -b0 output from
prior to reboot, probably more relevant than grabbing the actual reboot.

Mär 23 07:09:16 aletheia kernel: Restarting tasks ... done.
Mär 23 07:09:16 aletheia systemd-logind[1556]: Lid opened.
Mär 23 07:09:16 aletheia Tor[1683]: Tor has been idle for 26589 seconds; assuming established circuits no longer work.
Mär 23 07:09:16 aletheia rtkit-daemon[1766]: The canary thread is apparently starving. Taking action.
Mär 23 07:09:16 aletheia rtkit-daemon[1766]: Demoting known real-time threads.
Mär 23 07:09:16 aletheia rtkit-daemon[1766]: Demoted 0 threads.
Mär 23 07:09:16 aletheia Tor[1683]: Heartbeat: Tor's uptime is 0:00 hours, with 0 circuits open. I've sent 0 kB and received 0 kB.
Mär 23 07:09:16 aletheia systemd[1]: NetworkManager-dispatcher.service: Succeeded.
Mär 23 07:09:16 aletheia kernel: mei_hdcp 0000:00:16.0-b638ab7e-94e2-4ea2-a552-d1c54b627f04: bound 0000:00:02.0 (ops i915_hdcp_component_ops [i915])
Mär 23 07:09:16 aletheia kernel: thermal thermal_zone6: failed to read out thermal zone (-61)
Mär 23 07:09:16 aletheia systemd[1]: Starting Daily apt download activities...
Mär 23 07:09:16 aletheia systemd[1]: Starting Refresh fwupd metadata and update motd...
Mär 23 07:09:16 aletheia systemd[1]: Starting Message of the Day...
Mär 23 07:09:16 aletheia systemd[1]: Starting Ubuntu Advantage Timer for running repeated jobs...
Mär 23 07:09:16 aletheia systemd[1]: motd-news.service: Succeeded.
Mär 23 07:09:16 aletheia systemd[1]: Finished Message of the Day.
Mär 23 07:09:16 aletheia upowerd[1864]: treating change event as add on /sys/devices/pci0000:00/0000:00:14.0/usb3/3-3
Mär 23 07:09:16 aletheia upowerd[1864]: treating change event as add on /sys/devices/pci0000:00/0000:00:14.0/usb3/3-3
Mär 23 07:09:16 aletheia systemd-sleep[34855]: System resumed.
Mär 23 07:09:16 aletheia kernel: PM: suspend exit
Mär 23 07:09:16 aletheia gsd-power[2839]: Error calling suspend action: GDBus.Error:org.freedesktop.login1.OperationInProgress: There's already a shutdown or sleep operation in progress
Mär 23 07:09:16 aletheia fwupd[3148]: 06:09:16:0867 FuEngine             failed to record HSI attributes: failed to get historical attr: json-glib version too old
Mär 23 07:09:16 aletheia systemd[1]: systemd-suspend.service: Succeeded.
Mär 23 07:09:16 aletheia systemd[1]: Finished Suspend.

We compare this semi-locked gnome-shell with a working unsleep from a brief lid close:

Mär 23 07:42:19 aletheia kernel: Restarting tasks ... 
Mär 23 07:42:19 aletheia kernel: mei_hdcp 0000:00:16.0-b638ab7e-94e2-4ea2-a552-d1c54b627f04: bound 0000:00:02.0 (ops i915_hdcp_component_ops [i915])
Mär 23 07:42:19 aletheia systemd-logind[1529]: Lid opened.
Mär 23 07:42:19 aletheia kernel: done.
Mär 23 07:42:19 aletheia upowerd[1838]: treating change event as add on /sys/devices/pci0000:00/0000:00:14.0/usb3/3-3
Mär 23 07:42:19 aletheia kernel: thermal thermal_zone6: failed to read out thermal zone (-61)
Mär 23 07:42:19 aletheia upowerd[1838]: treating change event as add on /sys/devices/pci0000:00/0000:00:14.0/usb3/3-3
Mär 23 07:09:16 aletheia systemd-sleep[34855]: System resumed.
Mär 23 07:42:19 aletheia kernel: PM: suspend exit
Mär 23 07:42:19 aletheia systemd[1]: systemd-suspend.service: Succeeded.
Mär 23 07:42:19 aletheia systemd[1]: Finished Suspend.

I wind up with gnome-shell being stuck when "kernel: done" never appears, the "upowerd" line appears twice, and we get the error:

Mär 23 07:09:16 aletheia gsd-power[2839]: Error calling suspend action:
GDBus.Error:org.freedesktop.login1.OperationInProgress: There's already
a shutdown or sleep operation in progress

I've maybe some early unsleep phase not finishing correctly, which then
convinces gsd-power believing that sleep continues?

* Irrelevant looking differences: The mei_hdcp comes before the lid opened line.  Activities like tor and rt-kit-daemon have not been asleep long enough to be doing restart work.

** Attachment added: "black_screen_with_mouse.txt"
   https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1965219/+attachment/5572108/+files/black_screen_with_mouse.txt

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https://bugs.launchpad.net/bugs/1965219

Title:
  gnome lock screen does not permit reentering password

Status in gnome-shell package in Ubuntu:
  Incomplete
Status in systemd package in Ubuntu:
  Incomplete

Bug description:
  Initially, only the mouse works in the gnome lock screen, without any
  way to get a password prompt.  It's likely only happening when
  returning from suspend with lid open.

  It's possible to ssh into the machine or to press Fn+Ctrl+Alt+F?? and
  login without gnome.  After this, Fn+Ctrl+Alt+F1 brings up a purple
  ubuntu login screen, but then after login you simply return to the
  lock screen with no working keyboard.  I never found any method to
  force unlock from ssh or another vt though, so this always still
  required a reboot, or killing all of gnome.

  I've randomly tried some solutions from
  https://askubuntu.com/questions/1242110/after-upgrading-to-
  ubuntu-20-04-lockscreen-not-working  including reinstalling many gnome
  components.  After this, the behavior initially disappeared by
  returning from suspend merely took a long time, like 30 seconds or 1
  minute.  It's possible the delay stems from memory size, but a
  previous identical lenovo x1 had no such problems.

  I've now a worse problem just a few hours later where unsuspend went
  directly to a purple ubuntu login screen, but neither the mouse nor
  keyboard worked.  I've not yet been able to test ssh on this problem.

  It's possibly all connected to recent firmware upgrades, so I'm happy
  to try downgrading the firmware, but I've not found any instructions
  on doing so, or even identifying the firmware upgrade log.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xorg 1:7.7+19ubuntu14
  ProcVersionSignature: Ubuntu 5.14.0-1027.30-oem 5.14.21
  Uname: Linux 5.14.0-1027-oem x86_64
  ApportVersion: 2.20.11-0ubuntu27.21
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CasperMD5CheckResult: skip
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Mar 17 03:44:49 2022
  DistUpgraded: Fresh install
  DistributionChannelDescriptor:
   # This is the distribution channel descriptor for the OEM CDs
   # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-sutton-focal-amd64-20210412-218+sutton-newell-focal-amd64+X00
  DistroCodename: focal
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GpuHangFrequency: Several times a day
  GpuHangReproducibility: Occurs more often under certain circumstances
  GpuHangStarted: Within the last week or two
  GraphicsCard:
   Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller])
     Subsystem: Lenovo Device [17aa:22d5]
  InstallationDate: Installed on 2021-04-15 (335 days ago)
  InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20210412-22:07
  MachineType: LENOVO 20XWCTO1WW
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.14.0-1027-oem root=UUID=6a411137-06bb-4de1-be93-c2fcd4f44a5a ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  Title: Xorg freeze
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/02/2021
  dmi.bios.release: 1.51
  dmi.bios.vendor: LENOVO
  dmi.bios.version: N32ET75W (1.51 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20XWCTO1WW
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Defined
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: None
  dmi.ec.firmware.release: 1.32
  dmi.modalias: dmi:bvnLENOVO:bvrN32ET75W(1.51):bd12/02/2021:br1.51:efr1.32:svnLENOVO:pn20XWCTO1WW:pvrThinkPadX1CarbonGen9:rvnLENOVO:rn20XWCTO1WW:rvrNotDefined:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20XW_BU_Think_FM_ThinkPadX1CarbonGen9:
  dmi.product.family: ThinkPad X1 Carbon Gen 9
  dmi.product.name: 20XWCTO1WW
  dmi.product.sku: LENOVO_MT_20XW_BU_Think_FM_ThinkPad X1 Carbon Gen 9
  dmi.product.version: ThinkPad X1 Carbon Gen 9
  dmi.sys.vendor: LENOVO
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.2
  version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.2
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

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