[Bug 1966589] Re: Upgrader unable to contact snap store

[Brian Murray]

I found this in /var/log/dist-upgrade/main.log:

2022-03-27 12:49:11,381 ERROR got an error from dpkg for pkg: '/tmp/apt-dpkg-install-FzL4nS/14-firefox_1%3a1snap1-0ubuntu1_amd64.deb': 'new firefox package pre-installation script subprocess returned error exit status 1'
2022-03-27 12:49:11,382 DEBUG running apport_pkgfailure() firefox: new firefox package pre-installation script subprocess returned error exit status 1
2022-03-27 12:49:11,386 ERROR got an error from dpkg for pkg: '/tmp/apt-dpkg-install-FzL4nS/14-firefox_1%3a1snap1-0ubuntu1_amd64.deb': 'new firefox package pre-installation script subprocess returned error exit status 1'

And looking Aptermlog.txt we see:

Preparing to unpack .../14-firefox_1%3a1snap1-0ubuntu1_amd64.deb ...^M
=> Installing the firefox snap^M
==> Checking connectivity with the snap store^M
==> Installing the firefox snap^M
2022-03-27T12:33:55Z INFO Waiting for automatic snapd restart...^M
error: cannot perform the following tasks:^M
- Run configure hook of "firefox" snap if present (run hook "configure": error: cannot create transient scope: DBus error "org.freedesktop.DBus.Error.TimedOut": [Failed to activate service 'org.freedesktop.systemd1': timed out (service_start_timeout=25000ms)])^M
dpkg: error processing archive /tmp/apt-dpkg-install-FzL4nS/14-firefox_1%3a1snap1-0ubuntu1_amd64.deb (--unpack):^M
 new firefox package pre-installation script subprocess returned error exit status 1^M
Please restart all running instances of firefox, or you will experience problems.^M


** Tags added: rls-jj-incoming

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https://bugs.launchpad.net/bugs/1966589

Title:
  Upgrader unable to contact snap store

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Upgrading from Lubuntu Focal 20.04.4 to Lubuntu Jammy 22.04 (date
  27.03.2022)

  The upgrader was unable to connect to the snap store in order to
  install the firefox snap

  The upgrade was performed with GUI - do-release-upgrade -d -m desktop
  -f DistUpgradeViewKDE

  The error "could not install the upgrades" was received.
  I closed the error and then received th dialog box message "upgrade complete but there were errors during the upgrade process"

  After rebooting I received an upgrade notification and the Firefox
  snap was installed.

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.7
  ProcVersionSignature: Ubuntu 5.15.0-23.23-generic 5.15.27
  Uname: Linux 5.15.0-23-generic x86_64
  ApportVersion: 2.20.11-0ubuntu79
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CurrentDesktop: LXQt
  Date: Sun Mar 27 13:08:26 2022
  InstallationDate: Installed on 2022-03-27 (0 days ago)
  InstallationMedia: Lubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to jammy on 2022-03-27 (0 days ago)
  VarLogDistupgradeXorgFixuplog:
   INFO:root:/usr/bin/do-release-upgrade running
   INFO:root:No xorg.conf, exiting

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