[Bug 1974079] [NEW] Firefox and Thunderbird fail to open after recent updates

Wed May 18 19:23:13 UTC 2022

Public bug reported:

System Info:
Ubuntu 20.04 LTS
Firefox 100.0 (64 bit)
Thunderbird 91.8.1 (64 bit)

Received various updates yesterday which required a reboot. After
reboot, base system operates fine, but Thunderbird and Firefox fail to
open. As far as I can tell, these are the only applications affected.

Tried to file a ubuntu-bug report but Firefox was the default browser,
so that failed as well. I switched to Chromium as default and the bug
report succeeds.

Launching either Firefox or Thunderbird in Safe Mode from the terminal
succeeds.

As a troubleshooting step, I attempted to Mark All Upgrades, only files
available were:

apt (2.0.6) to 2.0.8
apt-utils (2.0.6) to 2.0.8
libapt-pkg6.0 (2.0.6) to 2.0.8
login (1:4.8.1-1ubuntu5.20.04.1) to 1:4.8.1-1ubuntu5.20.04.2
passwd (1:4.8.1-1ubuntu5.20.04.1) to 1:4.8.1-1ubuntu5.20.04.2

Of special note: yesterdays automatic updates do not appear in Synaptic History. The only updates which appear in recent History are the ones I manually applied. They do appear when using :

find /var/lib/dpkg/info/ -name \*.list -mtime -3 | sed
's#.list$##;s#.*/##'

This produces this list:

mesa-vulkan-drivers:amd64
systemd-sysv
gnome-control-center
libc6-dbg:amd64
mesa-va-drivers:amd64
libpcre3:i386
libpam-systemd:amd64
libldap-2.4-2:amd64
apport
python3-apport
libc6-i386
libc6:amd64
libpcre3:amd64
systemd-timesyncd
libdrm-common
libxatracker2:amd64
gnome-control-center-faces
libegl-mesa0:amd64
udev
libdrm-intel1:amd64
sbsigntool
libc6-dev:amd64
libc6:i386
libglapi-mesa:amd64
libldap-common
login
libdrm-nouveau2:amd64
systemd
ubuntu-advantage-tools
gnome-control-center-data
mesa-vdpau-drivers:amd64
libdrm-amdgpu1:amd64
openssh-client
libtiff5:amd64
apt-utils
locales
python3-problem-report
libtiff5:i386
apt
libapt-pkg6.0:amd64
apport-gtk
libc-dev-bin
libdrm-radeon1:amd64
libgbm1:amd64
libsystemd0:i386
libsystemd0:amd64
libdrm2:amd64
libgl1-mesa-dri:amd64
libc-bin
libxml2:amd64
passwd
libudev1:i386
libnss-systemd:amd64
libudev1:amd64
libglx-mesa0:amd64
libxml2:i386

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubuntu-release-upgrader-core 1:20.04.38
ProcVersionSignature: Ubuntu 5.13.0-40.45~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
CasperMD5CheckResult: skip
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Wed May 18 14:58:07 2022
InstallationDate: Installed on 2020-08-05 (650 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
VarLogDistupgradeAptlog:
 Log time: 2021-08-22 16:56:14.687667
 Starting pkgProblemResolver with broken count: 0
 Starting 2 pkgProblemResolver with broken count: 0
 Done
 None

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug dist-upgrade focal

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https://bugs.launchpad.net/bugs/1974079

Title:
  Firefox and Thunderbird fail to open after recent updates

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  System Info:
  Ubuntu 20.04 LTS
  Firefox 100.0 (64 bit)
  Thunderbird 91.8.1 (64 bit)

  Received various updates yesterday which required a reboot. After
  reboot, base system operates fine, but Thunderbird and Firefox fail to
  open. As far as I can tell, these are the only applications affected.

  Tried to file a ubuntu-bug report but Firefox was the default browser,
  so that failed as well. I switched to Chromium as default and the bug
  report succeeds.

  Launching either Firefox or Thunderbird in Safe Mode from the terminal
  succeeds.

  As a troubleshooting step, I attempted to Mark All Upgrades, only
  files available were:

  apt (2.0.6) to 2.0.8
  apt-utils (2.0.6) to 2.0.8
  libapt-pkg6.0 (2.0.6) to 2.0.8
  login (1:4.8.1-1ubuntu5.20.04.1) to 1:4.8.1-1ubuntu5.20.04.2
  passwd (1:4.8.1-1ubuntu5.20.04.1) to 1:4.8.1-1ubuntu5.20.04.2

  Of special note: yesterdays automatic updates do not appear in Synaptic History. The only updates which appear in recent History are the ones I manually applied. They do appear when using :

  find /var/lib/dpkg/info/ -name \*.list -mtime -3 | sed
  's#.list$##;s#.*/##'

  This produces this list:

  mesa-vulkan-drivers:amd64
  systemd-sysv
  gnome-control-center
  libc6-dbg:amd64
  mesa-va-drivers:amd64
  libpcre3:i386
  libpam-systemd:amd64
  libldap-2.4-2:amd64
  apport
  python3-apport
  libc6-i386
  libc6:amd64
  libpcre3:amd64
  systemd-timesyncd
  libdrm-common
  libxatracker2:amd64
  gnome-control-center-faces
  libegl-mesa0:amd64
  udev
  libdrm-intel1:amd64
  sbsigntool
  libc6-dev:amd64
  libc6:i386
  libglapi-mesa:amd64
  libldap-common
  login
  libdrm-nouveau2:amd64
  systemd
  ubuntu-advantage-tools
  gnome-control-center-data
  mesa-vdpau-drivers:amd64
  libdrm-amdgpu1:amd64
  openssh-client
  libtiff5:amd64
  apt-utils
  locales
  python3-problem-report
  libtiff5:i386
  apt
  libapt-pkg6.0:amd64
  apport-gtk
  libc-dev-bin
  libdrm-radeon1:amd64
  libgbm1:amd64
  libsystemd0:i386
  libsystemd0:amd64
  libdrm2:amd64
  libgl1-mesa-dri:amd64
  libc-bin
  libxml2:amd64
  passwd
  libudev1:i386
  libnss-systemd:amd64
  libudev1:amd64
  libglx-mesa0:amd64
  libxml2:i386

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: ubuntu-release-upgrader-core 1:20.04.38
  ProcVersionSignature: Ubuntu 5.13.0-40.45~20.04.1-generic 5.13.19
  Uname: Linux 5.13.0-40-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.24
  Architecture: amd64
  CasperMD5CheckResult: skip
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Wed May 18 14:58:07 2022
  InstallationDate: Installed on 2020-08-05 (650 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)
  VarLogDistupgradeAptlog:
   Log time: 2021-08-22 16:56:14.687667
   Starting pkgProblemResolver with broken count: 0
   Starting 2 pkgProblemResolver with broken count: 0
   Done
   None

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