[Bug 2031240] [NEW] Ethernet gradually disconnects/crashes after update to Kernel 6.2.0-26

Alan Draper 2031240 at bugs.launchpad.net
Sun Aug 13 13:51:43 UTC 2023


Public bug reported:

I received an Ubuntu update which included a new Kernel 6.2.0-26, after
rebooting everything seemed ok, I launched qBittorrent as I normally
have this application running on my laptop, and thought no more of it,
about 15 minutes later I notice qBittorrent was no longer uploading,
this seemed a bit strange so I opened Firefox to run a Google speed
test, thereby checking my internet connection as well, but I had nothing
no internet. I rebooted my Acer Aspire A515-55 laptop and followed the
same procedure as before, and once again after some minutes I had no
internet/network connection again.

With my laptop using a wired connection I unplugged the ethernet cable
and my internet was stable and worked fine using WiFi, I managed to
carry out some Google searches and eventually discovered I'd received a
new Kernel and this was likely to be the cause of this problem, so with
some further research I was able to use Grub Customizer to revert back
to the previous Kernel 5.19.0-50-generic, after doing so and plugging in
the ethernet cable again launching qBittorrent everything worked as it
should without dropping the network/internet.

This is a consistently repeatable problem, which I responded to a thread on ubuntuforums.org to someone else having a similar problem after the Kernel update, and was asked to make a bug report.
https://ubuntuforums.org/showthread.php?t=2489612

Without launching qBittorrent v4.5.4 (64 bit) my network/internet has
remained connected, however if I resume my uploads then the
internet/network does dropout again, only by reverting back to the
previous Kernel can I carry on with a stable connection.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.17
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
Uname: Linux 6.2.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CrashReports:
 664:1000:124:0:2023-08-12 12:39:59.254174367 +0100:2023-08-12 12:39:59.254174367 +0100:/var/crash/_usr_lib_x86_64-linux-gnu_opera_opera.1000.upload
 640:1000:124:69271379:2023-08-12 12:39:58.254174470 +0100:2023-08-12 12:39:59.254174470 +0100:/var/crash/_usr_lib_x86_64-linux-gnu_opera_opera.1000.crash
 600:117:124:37:2023-08-12 12:40:00.586204161 +0100:2023-08-12 12:40:00.586204161 +0100:/var/crash/_usr_lib_x86_64-linux-gnu_opera_opera.1000.uploaded
CurrentDesktop: ubuntu:GNOME
Date: Sun Aug 13 14:08:19 2023
InstallationDate: Installed on 2023-05-26 (79 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade jammy wayland-session

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https://bugs.launchpad.net/bugs/2031240

Title:
  Ethernet gradually disconnects/crashes after update to Kernel 6.2.0-26

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  I received an Ubuntu update which included a new Kernel 6.2.0-26,
  after rebooting everything seemed ok, I launched qBittorrent as I
  normally have this application running on my laptop, and thought no
  more of it, about 15 minutes later I notice qBittorrent was no longer
  uploading, this seemed a bit strange so I opened Firefox to run a
  Google speed test, thereby checking my internet connection as well,
  but I had nothing no internet. I rebooted my Acer Aspire A515-55
  laptop and followed the same procedure as before, and once again after
  some minutes I had no internet/network connection again.

  With my laptop using a wired connection I unplugged the ethernet cable
  and my internet was stable and worked fine using WiFi, I managed to
  carry out some Google searches and eventually discovered I'd received
  a new Kernel and this was likely to be the cause of this problem, so
  with some further research I was able to use Grub Customizer to revert
  back to the previous Kernel 5.19.0-50-generic, after doing so and
  plugging in the ethernet cable again launching qBittorrent everything
  worked as it should without dropping the network/internet.

  This is a consistently repeatable problem, which I responded to a thread on ubuntuforums.org to someone else having a similar problem after the Kernel update, and was asked to make a bug report.
  https://ubuntuforums.org/showthread.php?t=2489612

  Without launching qBittorrent v4.5.4 (64 bit) my network/internet has
  remained connected, however if I resume my uploads then the
  internet/network does dropout again, only by reverting back to the
  previous Kernel can I carry on with a stable connection.

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.17
  ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
  Uname: Linux 6.2.0-26-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82.5
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CrashReports:
   664:1000:124:0:2023-08-12 12:39:59.254174367 +0100:2023-08-12 12:39:59.254174367 +0100:/var/crash/_usr_lib_x86_64-linux-gnu_opera_opera.1000.upload
   640:1000:124:69271379:2023-08-12 12:39:58.254174470 +0100:2023-08-12 12:39:59.254174470 +0100:/var/crash/_usr_lib_x86_64-linux-gnu_opera_opera.1000.crash
   600:117:124:37:2023-08-12 12:40:00.586204161 +0100:2023-08-12 12:40:00.586204161 +0100:/var/crash/_usr_lib_x86_64-linux-gnu_opera_opera.1000.uploaded
  CurrentDesktop: ubuntu:GNOME
  Date: Sun Aug 13 14:08:19 2023
  InstallationDate: Installed on 2023-05-26 (79 days ago)
  InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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