[Bug 2031352] [NEW] Ubuntu 22.04.03 LTS stuck on power-off/reboot screen

[Cristiano Fraga G. Nunes]

Public bug reported:

After updating to Kernel 6.2 a few days ago, my system has been unable
to shut down or reboot properly. During the process, it gets stuck at a
black screen displaying the Dell and Ubuntu logos. The only way to
successfully shut down the system is to hold the power button for 5
seconds.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: systemd 249.11-0ubuntu3.9
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
Uname: Linux 6.2.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 14 22:41:14 2023
InstallationDate: Installed on 2023-08-14 (1 days ago)
InstallationMedia: Ubuntu 22.04.3 2023.08.13 LTS (20230813)
MachineType: Dell Inc. XPS 8930
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-26-generic root=UUID=14d1ee7a-565f-4ba4-b6dd-7bc16e487451 ro quiet splash vt.handoff=7
SourcePackage: systemd
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/14/2023
dmi.bios.release: 1.1
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.30
dmi.board.name: 0T88YD
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvr1.1.30:bd03/14/2023:br1.1:svnDellInc.:pnXPS8930:pvr1.1.30:rvnDellInc.:rn0T88YD:rvrA00:cvnDellInc.:ct3:cvrNotSpecified:sku0859:
dmi.product.family: XPS
dmi.product.name: XPS 8930
dmi.product.sku: 0859
dmi.product.version: 1.1.30
dmi.sys.vendor: Dell Inc.
modified.conffile..etc.default.apport:
 # set this to 0 to disable apport, or to 1 to enable it
 # you can temporarily override this with
 # sudo service apport start force_start=1
 enabled=0
mtime.conffile..etc.default.apport: 2023-08-13T20:57:27
mtime.conffile..etc.systemd.system.conf: 2023-08-13T20:57:27

** Affects: systemd (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug jammy

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https://bugs.launchpad.net/bugs/2031352

Title:
  Ubuntu 22.04.03 LTS stuck on power-off/reboot screen

Status in systemd package in Ubuntu:
  New

Bug description:
  After updating to Kernel 6.2 a few days ago, my system has been unable
  to shut down or reboot properly. During the process, it gets stuck at
  a black screen displaying the Dell and Ubuntu logos. The only way to
  successfully shut down the system is to hold the power button for 5
  seconds.

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: systemd 249.11-0ubuntu3.9
  ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
  Uname: Linux 6.2.0-26-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.11-0ubuntu82.5
  Architecture: amd64
  CasperMD5CheckResult: pass
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Aug 14 22:41:14 2023
  InstallationDate: Installed on 2023-08-14 (1 days ago)
  InstallationMedia: Ubuntu 22.04.3 2023.08.13 LTS (20230813)
  MachineType: Dell Inc. XPS 8930
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-26-generic root=UUID=14d1ee7a-565f-4ba4-b6dd-7bc16e487451 ro quiet splash vt.handoff=7
  SourcePackage: systemd
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/14/2023
  dmi.bios.release: 1.1
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.1.30
  dmi.board.name: 0T88YD
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvr1.1.30:bd03/14/2023:br1.1:svnDellInc.:pnXPS8930:pvr1.1.30:rvnDellInc.:rn0T88YD:rvrA00:cvnDellInc.:ct3:cvrNotSpecified:sku0859:
  dmi.product.family: XPS
  dmi.product.name: XPS 8930
  dmi.product.sku: 0859
  dmi.product.version: 1.1.30
  dmi.sys.vendor: Dell Inc.
  modified.conffile..etc.default.apport:
   # set this to 0 to disable apport, or to 1 to enable it
   # you can temporarily override this with
   # sudo service apport start force_start=1
   enabled=0
  mtime.conffile..etc.default.apport: 2023-08-13T20:57:27
  mtime.conffile..etc.systemd.system.conf: 2023-08-13T20:57:27

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