[Bug 2046512] [NEW] not able to update the ubuntu from 23.04 to 23.10 due to an error

[Harsh Gupta]

Public bug reported:

Whenever I try to start updating it shows the following error message:

"Could not calculate the upgrade"
"An unresolvable problem occurred while calculating the upgrade.   This was likely caused by:  * Unofficial software packages not provided by Ubuntu Please use the tool 'ppa-purge' from the ppa-purge  package to remove software from a Launchpad PPA and  try the upgrade again.  If none of this applies, then please report this bug using the command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If you want to investigate this yourself the log files in '/var/log/dist-upgrade' will contain details about the upgrade. Specifically, look at 'main.log' and 'apt.log'."

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: ubuntu-release-upgrader-core 1:23.04.7
ProcVersionSignature: Ubuntu 6.2.0-39.40-generic 6.2.16
Uname: Linux 6.2.0-39-generic x86_64
ApportVersion: 2.26.1-0ubuntu2.1
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 15 08:54:51 2023
InstallationDate: Installed on 2023-08-26 (110 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to lunar on 2023-12-15 (0 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade lunar wayland-session

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubuntu-release-upgrader in
Ubuntu.
https://bugs.launchpad.net/bugs/2046512

Title:
  not able to update the ubuntu from 23.04 to 23.10 due to an error

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Whenever I try to start updating it shows the following error message:

  "Could not calculate the upgrade"
  "An unresolvable problem occurred while calculating the upgrade.   This was likely caused by:  * Unofficial software packages not provided by Ubuntu Please use the tool 'ppa-purge' from the ppa-purge  package to remove software from a Launchpad PPA and  try the upgrade again.  If none of this applies, then please report this bug using the command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If you want to investigate this yourself the log files in '/var/log/dist-upgrade' will contain details about the upgrade. Specifically, look at 'main.log' and 'apt.log'."

  ProblemType: Bug
  DistroRelease: Ubuntu 23.04
  Package: ubuntu-release-upgrader-core 1:23.04.7
  ProcVersionSignature: Ubuntu 6.2.0-39.40-generic 6.2.16
  Uname: Linux 6.2.0-39-generic x86_64
  ApportVersion: 2.26.1-0ubuntu2.1
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Dec 15 08:54:51 2023
  InstallationDate: Installed on 2023-08-26 (110 days ago)
  InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to lunar on 2023-12-15 (0 days ago)
  VarLogDistupgradeTermlog:

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/2046512/+subscriptions