[Bug 2043054] [NEW] Ubuntu 23.10 crashes Dell Precision on shutdown

[Phil Buckley]

Public bug reported:

System hangs on shutdown with Ubuntu logo and manufacturers logo.
Doesn't matter how long I wait. Fans remain on. Only way to restart
computer is to press and hold power button for many seconds. Shutdown
(suspend) blanks the screen and never recovers, but sleep after period
of inactivity works fine.

System Dell Precision Tower 3420 Xeon e3-1270 v5 x 8 cores 32GB RAM
Nvidia Quadro K1200 graphics. Latest updates on Ubuntu 23.10 booting
from NVMe SAMSUNG 512GB. TP-Link Archer T4U v2 [Realtek RTL8812AU] Wifi
on USB. ASUS USB-BT500 on USB.

Dual boot Windows 10 boots and shuts down normally.
Boot from Live Fedora 37 USB works fine -- (kernel 6.2??, is this a 6.5 problem?)
Boot from Live Ubuntu 23.10 USB fails on shutdown.

I think the issue may be fixed in a later kernel as described in this
bug report https://bugzilla.kernel.org/show_bug.cgi?id=217995

I've tried installing 6.5.7 kernel but this still has shutdown fault

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: ubuntu-release-upgrader-core 1:23.10.10
Uname: Linux 6.5.7-060507-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov  8 21:42:32 2023
InstallationDate: Installed on 2023-10-26 (13 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64 (20231016.1)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade mantic

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https://bugs.launchpad.net/bugs/2043054

Title:
  Ubuntu 23.10 crashes Dell Precision on shutdown

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  System hangs on shutdown with Ubuntu logo and manufacturers logo.
  Doesn't matter how long I wait. Fans remain on. Only way to restart
  computer is to press and hold power button for many seconds. Shutdown
  (suspend) blanks the screen and never recovers, but sleep after period
  of inactivity works fine.

  System Dell Precision Tower 3420 Xeon e3-1270 v5 x 8 cores 32GB RAM
  Nvidia Quadro K1200 graphics. Latest updates on Ubuntu 23.10 booting
  from NVMe SAMSUNG 512GB. TP-Link Archer T4U v2 [Realtek RTL8812AU]
  Wifi on USB. ASUS USB-BT500 on USB.

  Dual boot Windows 10 boots and shuts down normally.
  Boot from Live Fedora 37 USB works fine -- (kernel 6.2??, is this a 6.5 problem?)
  Boot from Live Ubuntu 23.10 USB fails on shutdown.

  I think the issue may be fixed in a later kernel as described in this
  bug report https://bugzilla.kernel.org/show_bug.cgi?id=217995

  I've tried installing 6.5.7 kernel but this still has shutdown fault

  ProblemType: Bug
  DistroRelease: Ubuntu 23.10
  Package: ubuntu-release-upgrader-core 1:23.10.10
  Uname: Linux 6.5.7-060507-generic x86_64
  ApportVersion: 2.27.0-0ubuntu5
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Nov  8 21:42:32 2023
  InstallationDate: Installed on 2023-10-26 (13 days ago)
  InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64 (20231016.1)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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