[Bug 2045184] [NEW] Ubuntu fails to upgrade from 23.04 to 23.10

Wed Nov 29 22:16:44 UTC 2023

Public bug reported:

Trying to do a release upgrade from 23.04 to 23.10.  Upgrade "Release
Notes" are blank, proceeding to press the upgrade button shows the
"Distribution Upgrade" dialog, which completes the "Preparing to
upgrade" step, fetches files and gets to "Calculating changes" when it
then shows a dialog stating:

Could not calculate the upgrade

An unresolvable problem occurred while calculating the upgrade.

 If none of this applies, then please report this bug using the command
'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If you want to
investigate this yourself the log files in '/var/log/dist-upgrade' will
contain details about the upgrade. Specifically, look at 'main.log' and
'apt.log'.

-
The main.log mentions:

2023-11-29 17:00:57,270 ERROR Dist-upgrade failed: 'E:Unable to correct
problems, you have held broken packages.'

sudo apt-get check
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done

nothing says anything about held broken packages

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: ubuntu-release-upgrader-core 1:23.04.7
ProcVersionSignature: Ubuntu 6.2.0-37.38-generic 6.2.16
Uname: Linux 6.2.0-37-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.26.1-0ubuntu2.1
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CrashReports:
 600:116:123:37:2023-11-29 16:10:01.789683660 -0500:2023-11-29 16:10:01.789683660 -0500:/var/crash/_usr_bin_update-manager.1000.uploaded
 644:1000:123:0:2023-11-29 16:10:00.469662931 -0500:2023-11-29 16:10:00.469662931 -0500:/var/crash/_usr_bin_update-manager.1000.upload
 640:1000:123:20085890:2023-11-29 16:10:00.469662931 -0500:2023-11-29 16:10:00.569664500 -0500:/var/crash/_usr_bin_update-manager.1000.crash
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov 29 16:55:31 2023
InstallationDate: Installed on 2022-03-10 (629 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
PackageArchitecture: all
ProcEnviron:
 LANG=en_CA.UTF-8
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to lunar on 2023-11-29 (0 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug dist-upgrade lunar

** Attachment added: "main.log"
   https://bugs.launchpad.net/bugs/2045184/+attachment/5724825/+files/main.log

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubuntu-release-upgrader in
Ubuntu.
https://bugs.launchpad.net/bugs/2045184

Title:
  Ubuntu fails to upgrade from 23.04 to 23.10

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Trying to do a release upgrade from 23.04 to 23.10.  Upgrade "Release
  Notes" are blank, proceeding to press the upgrade button shows the
  "Distribution Upgrade" dialog, which completes the "Preparing to
  upgrade" step, fetches files and gets to "Calculating changes" when it
  then shows a dialog stating:

  Could not calculate the upgrade

  An unresolvable problem occurred while calculating the upgrade.

   If none of this applies, then please report this bug using the
  command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If
  you want to investigate this yourself the log files in '/var/log/dist-
  upgrade' will contain details about the upgrade. Specifically, look at
  'main.log' and 'apt.log'.

  -
  The main.log mentions:

  2023-11-29 17:00:57,270 ERROR Dist-upgrade failed: 'E:Unable to
  correct problems, you have held broken packages.'

  sudo apt-get check
  Reading package lists... Done
  Building dependency tree... Done
  Reading state information... Done

  nothing says anything about held broken packages

  ProblemType: Bug
  DistroRelease: Ubuntu 23.04
  Package: ubuntu-release-upgrader-core 1:23.04.7
  ProcVersionSignature: Ubuntu 6.2.0-37.38-generic 6.2.16
  Uname: Linux 6.2.0-37-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.26.1-0ubuntu2.1
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CrashReports:
   600:116:123:37:2023-11-29 16:10:01.789683660 -0500:2023-11-29 16:10:01.789683660 -0500:/var/crash/_usr_bin_update-manager.1000.uploaded
   644:1000:123:0:2023-11-29 16:10:00.469662931 -0500:2023-11-29 16:10:00.469662931 -0500:/var/crash/_usr_bin_update-manager.1000.upload
   640:1000:123:20085890:2023-11-29 16:10:00.469662931 -0500:2023-11-29 16:10:00.569664500 -0500:/var/crash/_usr_bin_update-manager.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Nov 29 16:55:31 2023
  InstallationDate: Installed on 2022-03-10 (629 days ago)
  InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
  PackageArchitecture: all
  ProcEnviron:
   LANG=en_CA.UTF-8
   LANGUAGE=en_CA:en
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to lunar on 2023-11-29 (0 days ago)
  VarLogDistupgradeTermlog:

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/2045184/+subscriptions