[Bug 2037228] Re: Firefox doesn't work after 23.10 upgrade

[Brian Murray]

I tested an upgrade from Lunar to Mantic today using ubuntu-release-
upgrader version 23.10.7 which changed the snap update process from
`snap refresh` to `snap switch` and still encountered this issue.

bdmurray at clean-lunar-amd64:~$ /usr/bin/firefox -h

Command '/usr/bin/firefox' requires the firefox snap to be installed.
Please install it with:

snap install firefox

bdmurray at clean-lunar-amd64:~$ snap info firefox
name:      firefox
summary:   Mozilla Firefox web browser
publisher: Mozilla\u2713
store-url: https://snapcraft.io/firefox
license:   unset
description: |
  Firefox is a powerful, extensible web browser with support for modern web application
  technologies.
commands:
  - firefox
  - firefox.geckodriver
snap-id:      3wdHCAVyZEmYsCMFDE9qt92UV8rC8Wdk
tracking:     latest/stable/ubuntu-23.10
refresh-date: today at 09:16 PDT
channels:
  latest/stable:    118.0.1-1    2023-09-28 (3206) 252MB -
  latest/candidate: 118.0.1-1    2023-09-29 (3215) 252MB -
  latest/beta:      119.0b3-1    2023-09-29 (3214) 254MB -
  latest/edge:      120.0a1      2023-09-29 (3213) 274MB -
  esr/stable:       115.3.1esr-1 2023-09-28 (3207) 253MB -
  esr/candidate:    115.3.1esr-1 2023-09-28 (3207) 253MB -
  esr/beta:         \u2191                                    
  esr/edge:         \u2191                                    
installed:          111.0.1-2               (2517) 253MB -

I then ran snap refresh firefox:

bdmurray at clean-lunar-amd64:~$ snap refresh firefox
firefox (stable/ubuntu-23.10) 118.0-1 from Mozilla\u2713 refreshed

and /usr/bin/firefox worked again.


** Also affects: ubuntu-release-upgrader (Ubuntu)
   Importance: Undecided
       Status: New

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https://bugs.launchpad.net/bugs/2037228

Title:
  Firefox doesn't work after 23.10 upgrade

Status in firefox package in Ubuntu:
  Incomplete
Status in snapd package in Ubuntu:
  Incomplete
Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Firefox doesn’t work after upgrading from 23.04 to 23.10 beta.
  The Firefox icon disappeared from my sidebar during the upgrade process.
  'snap list' shows firefox stable is installed, trying to run the command firefox says: 
  Command '/usr/bin/firefox' requires the firefox snap to be installed. Please install it with: snap install firefox

  $ lsb_release -rd
  No LSB modules are available.
  Description:    Ubuntu Mantic Minotaur (development branch)
  Release:    23.10

  
  $ apt-cache policy firefox
  firefox:
    Installed: 1:1snap1-0ubuntu3
    Candidate: 1:1snap1-0ubuntu3
    Version table:
   *** 1:1snap1-0ubuntu3 500
          500 http://archive.ubuntu.com/ubuntu mantic/main amd64 Packages
          100 /var/lib/dpkg/status

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